On most occasions, cars can move in second gear from stand still. But it is not recommended.
I always start from the first gear and while moving skip gears while accelerating according to the speed, eg, 1-3-5 or 1-2-4. It is a habit I got from driving a zen for ages, and works well with my diesel manza also.
These service guys always do the wrong thing since they are not driving their own car.
One guy made my car jerk up and down by having the hand brakes on and releasing the clutch and pressing the accelerator right in front of me. I pulled him out of the car and called the service manager and gave him a piece of my mind.
The reason he said was that he was testing the focusing distance of the head lights under load. God knows what they do when we leave the vehicle for service.