Really happy with FIAT!
My Punto had a rear wheel bearing issue as mentioned in detail over here
After shooting off mails to Mr. Mangesh, the parts arrived in just two days, that is, on Monday. Both the service advisor & the spares manager from Fortune Cars accommodated my car the next day itself.
I promptly gave my car to the A.S.S. & I was returned the car the same day itself after replacing the wheel bearings & testing. They drove my car for about 11 kms.
NOT JUST THAT, they even did two free upgrades on my car
. The rear dead axle was upgraded (reference pic attached) & the power steering pipe was upgraded. Also the AC pipe was found to be loose, so even that was rectified & the AC refrigerant was refilled. Total cost : Rs. 0/- (everything taken care by warranty)
Total experience was really impressive. Reasons -
1) I have not seen the higher ups in any car manufacturer to be so approachable & so helpful.
2) I have also not seen an A.S.S. who is proactively upgrading the cars free of cost unless there are serious issues reported, except in case of XUV5OO recently.
Overall I am happy now (after a bit of frustration) & my faith in FIAT is restored. Pic of the new rear dead axle (torsion bar) -