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#1
Hi. Please read the earlier story of the Alto here
http://www.theautomotiveindiaforums.com/car-and-bike-reviews-f9/red-hot-alto-spice-t1024.htm#16658, I shall continue my experiences here.
Note: This report is written by my wife as she's the owner of the car and she's going to be using it.
The idea of a second car is born
Some where around this time last year, I was looking for a small car for trips to the market and around town. Our Siena was a bit too big for this. I called up the Maruti Dealer, Chowgule Industries Limited. Margao, Goa for a Test Drive of the Maruti 800 Duo. We were planning to keep the Siena and buy a second small car, so we decided to go for something cheap. Soon the sales executive Sam was at our place with the vehicle (No stickers on it and speedometer disconnected). Peter (pedrolourenco) and me took the car for a short drive. We had both driven the 800 earlier and this one felt no different. We felt it was OK for the purpose. Then Peter had to leave to join the ship and I was to join him shortly, so we decided buy the car later. Somehow by the time we got back it was late March 2009. Thinking over it we decided that the 800 was just too old and basic and we wanted something better. So the obvious choice was the Alto. We had Sam's card and quickly gave him a call. He was quite surprised we got back to him after so long. He had now been promoted to Team Leader, so he sent his Executive Pritesh to our place with the quotation. The freebies on offer were not to good so Peter decided to shop around. This and other things led to the delay in buying the car.
Shopping Around
We checked out a number of cars which were ultimately ruled out for the following reasons:
-Chevrolet Spark-Actually the best of the lot but ruled out because of lower fuel efficiency,GM bankrupcy and non-availability of the bright red colour.
-Hyundai i10 IRDE-Comfortable, smooth, cool looking but quite a bit more expensive.
-A-Star-Nice looks but again relatively expensive and poor fuel efficiency (The long term test car of BSM returned an average of 10Kmpl during its stay).
-TATA Indica Vista-Too big for my need. A great car if it's the only car you own.
-Fiat Palio Stile-Liked its looks. Drives well (both petrol & diesel) but again too big for my needs.
-TATA Nano-Suits my need but got an allotment for 2011.
Finance
Now I'm not working and Peter is an NRI. We decided that finance will be only through a Nationalised Bank. Strictly no ICICI even if their interest rate is zero. Approached Corporation Bank and Bank of India with whom we bank. Corporation Bank does not give car loans to NRI's. Bank of India was willing. However I found SBI's offer the best. Peter went to the bank to pay his credit card bill and just inquired about the loan. Soon an application was filled and all documents submitted. Application was rejected. Reason; you need to have an account with SBI for at least 1 year (For NRI's only). Now what to do? Maybe go to Bank of India. In the meantime Peter goes to TD the Linea and Punto (to replace his Siena). There he bumps into Sam. My God, Team Leader of Maruti sales team is selling Maruti's to others and buying a Fiat for himself. Anyway he tries to convince him to buy the SX4 instead of the Linea and also agrees to do the loan formalities for the Alto with SBI. All this happening at the Fiat showroom. Loan is approved by SBI the next day.
Booking,Paperwork, PDI, Registration and Delivery
The offer was Rs.14K worth stuff. Asked for Insurance (National), Body coloured bumpers, VXi type mirrors and the rest to be used to part pay the road tax. We asked for the Bright Red Colour LXi model. Mr. Pritesh came over to collect the cheque. He told me that they had an Red Alto Spice in stock. It was April 2009 model done up by the dealer as per Maruti guidelines. The modifications were supposedly worth 12K. He said I can take a 2K discount as this months offer was 14K. The car had body coloured bumpers, mirrors (VXi type but not internally adjustable), handles & boot lock, fake leather seat covers (MGA), rear parcel tray, body graphics(look yucky and do not match) and basic accessories like mats & mudflaps. Additionally after some bargaining, they agreed to throw in Garware filming for the windows. So we opted for this deal.
Booked the vehicle and did the PDI. Then next day made the payments and completed the paperwork. They told me to come to the showroom the next day to collect the papers for RTO (opted to do the registration ourselves as they were charging 1.5K for it). We collected the papers, completed and signed them and went to the RTO. When the inspector was checking he noticed that the engine number written at the time of PDI (done by RTO) was different from the invoice and refused to register the vehicle. He wanted the vehicle re-inspected to verify which number was the correct one before entering it on the RC book. Now the PDI was done by Panjim RTO and we were at Margao RTO. So back to the dealer. Peter catches hold of the Executive and tells him; (P=Peter E=Sales Executive)
P:You should check before handing over papers or give them well in advance for me to check personally as I had requested.
E:Sorry sir, it's not our fault. It was done in Panjim and we just received the papers.
P:That's not my problem. I warned you earlier to let me check all the paperwork well in advance, why did you bring it at the last moment.
E:Sorry Sir. There's nothing we can do now as the RTO is closing in 30 minutes and it's Friday. You will have to register it on Monday.
P:Firstly I'm not going back to the RTO, you are. I've already stood in a line and wasted a lot of time. Now you will complete the formalities and I'm not paying one paise extra. Secondly I will not wait till Monday. I want the car tomorrow or my money back, the choice is yours.
E:Sorry Sir, I will have to speak to my superiors. But we can't do anything now.
P:Look here. You did not do any of the formalities until you received the full payment. Fair enough, your company rules are like that and I accept it. Now my rules. I've paid you in full. I want my car, give it to me.
E:OK sir, I'll give you a call and let you know what I can do.
Later on in the evening we receive a call and Pritesh connects us to Sam. He agrees to deliver the car with Temporary Registration and complete the registration on monday. Normally in Goa, only dealers are allowed to use the Red Plates. They are not supposed to deliver cars without the permanent registration. But they somehow managed it.
Finally it's Saturday. Delivery is scheduled for 3:30 PM. We head to the showroom. On the way picked 2 Parker pens for Sam & Pritish (They'll need it to write out quotations). Went to the showroom and were made to wait for more than a hour. In the meantime a couple walks in to check out the Swift. They end up booking a SX4 and walk out. Then our paperwork arrives. I go and play the dice game. Throw 3 dice and the total comes to 10. I have won a dashboard cover which I don't want. Finally settle for a steering cover which is the prize for a score of 8. Pick up the last available piece in red & black to match with the seat covers. Collect the owners manual, keys, spare bulbs, toolkit & first aid kit and head to the service area. A quick meeting with the service staff and then go to collect the car. Thank Pritish and give him the pens (as Sam is in a meeting), start the car and head to the Damodar Temple just across the road. After making an offering we head home and then to fill petrol. Then we take the car and head for a nigh out at Cafe Mambo's in Baga to celebrate.
Interiors
The interiors are basic but a big step up from the 800. The grey plastic looks cheap and tacky. The interiors are quite cramped but pretty ok for city driving. The red & black seat covers liven up the interiors a bit. Wiper and indicator stalks are nice and easy to use. Steering is also comfortable. The lack of a dead pedal is really irritating. Also the mirror does not have the Day/Night feature which is really bad. Rear seats are very cramped. Not an issue for us as we won't be using them. The rear is best suited for kids. Otherwise quite nice interiors. A few things I didn't like were that the lights remain on even if the ignition is off. Also there's no safety mechanism to prevent you from cranking the engine again when it's already running. The seat just moves forward and back. No change in height. Got pretty used to these features in Fiats. Besides that I feel the interior is pretty well sorted out. Currently there's no ICE. The Pioneer from the Siena will be fitted here (The Siena is getting the Blaupunkt Hamburg) along with the rear ovals and tweeters. New front speakers will also go into the slots in the dash. I'll be adding a aux cable to the HU and hook it up to a MP3 player. Power windows and remote central locking will be installed later. Also they were unable to fit the sun control film due to the heavy rain. That needs to be done next week. I hope they can get the transparent variety or else the 75% visibility.
http://www.theautomotiveindiaforums.com/car-and-bike-reviews-f9/red-hot-alto-spice-t1024.htm#16658, I shall continue my experiences here.
Note: This report is written by my wife as she's the owner of the car and she's going to be using it.
The idea of a second car is born
Some where around this time last year, I was looking for a small car for trips to the market and around town. Our Siena was a bit too big for this. I called up the Maruti Dealer, Chowgule Industries Limited. Margao, Goa for a Test Drive of the Maruti 800 Duo. We were planning to keep the Siena and buy a second small car, so we decided to go for something cheap. Soon the sales executive Sam was at our place with the vehicle (No stickers on it and speedometer disconnected). Peter (pedrolourenco) and me took the car for a short drive. We had both driven the 800 earlier and this one felt no different. We felt it was OK for the purpose. Then Peter had to leave to join the ship and I was to join him shortly, so we decided buy the car later. Somehow by the time we got back it was late March 2009. Thinking over it we decided that the 800 was just too old and basic and we wanted something better. So the obvious choice was the Alto. We had Sam's card and quickly gave him a call. He was quite surprised we got back to him after so long. He had now been promoted to Team Leader, so he sent his Executive Pritesh to our place with the quotation. The freebies on offer were not to good so Peter decided to shop around. This and other things led to the delay in buying the car.
Shopping Around
We checked out a number of cars which were ultimately ruled out for the following reasons:
-Chevrolet Spark-Actually the best of the lot but ruled out because of lower fuel efficiency,GM bankrupcy and non-availability of the bright red colour.
-Hyundai i10 IRDE-Comfortable, smooth, cool looking but quite a bit more expensive.
-A-Star-Nice looks but again relatively expensive and poor fuel efficiency (The long term test car of BSM returned an average of 10Kmpl during its stay).
-TATA Indica Vista-Too big for my need. A great car if it's the only car you own.
-Fiat Palio Stile-Liked its looks. Drives well (both petrol & diesel) but again too big for my needs.
-TATA Nano-Suits my need but got an allotment for 2011.
Finance
Now I'm not working and Peter is an NRI. We decided that finance will be only through a Nationalised Bank. Strictly no ICICI even if their interest rate is zero. Approached Corporation Bank and Bank of India with whom we bank. Corporation Bank does not give car loans to NRI's. Bank of India was willing. However I found SBI's offer the best. Peter went to the bank to pay his credit card bill and just inquired about the loan. Soon an application was filled and all documents submitted. Application was rejected. Reason; you need to have an account with SBI for at least 1 year (For NRI's only). Now what to do? Maybe go to Bank of India. In the meantime Peter goes to TD the Linea and Punto (to replace his Siena). There he bumps into Sam. My God, Team Leader of Maruti sales team is selling Maruti's to others and buying a Fiat for himself. Anyway he tries to convince him to buy the SX4 instead of the Linea and also agrees to do the loan formalities for the Alto with SBI. All this happening at the Fiat showroom. Loan is approved by SBI the next day.
Booking,Paperwork, PDI, Registration and Delivery
The offer was Rs.14K worth stuff. Asked for Insurance (National), Body coloured bumpers, VXi type mirrors and the rest to be used to part pay the road tax. We asked for the Bright Red Colour LXi model. Mr. Pritesh came over to collect the cheque. He told me that they had an Red Alto Spice in stock. It was April 2009 model done up by the dealer as per Maruti guidelines. The modifications were supposedly worth 12K. He said I can take a 2K discount as this months offer was 14K. The car had body coloured bumpers, mirrors (VXi type but not internally adjustable), handles & boot lock, fake leather seat covers (MGA), rear parcel tray, body graphics(look yucky and do not match) and basic accessories like mats & mudflaps. Additionally after some bargaining, they agreed to throw in Garware filming for the windows. So we opted for this deal.
Booked the vehicle and did the PDI. Then next day made the payments and completed the paperwork. They told me to come to the showroom the next day to collect the papers for RTO (opted to do the registration ourselves as they were charging 1.5K for it). We collected the papers, completed and signed them and went to the RTO. When the inspector was checking he noticed that the engine number written at the time of PDI (done by RTO) was different from the invoice and refused to register the vehicle. He wanted the vehicle re-inspected to verify which number was the correct one before entering it on the RC book. Now the PDI was done by Panjim RTO and we were at Margao RTO. So back to the dealer. Peter catches hold of the Executive and tells him; (P=Peter E=Sales Executive)
P:You should check before handing over papers or give them well in advance for me to check personally as I had requested.
E:Sorry sir, it's not our fault. It was done in Panjim and we just received the papers.
P:That's not my problem. I warned you earlier to let me check all the paperwork well in advance, why did you bring it at the last moment.
E:Sorry Sir. There's nothing we can do now as the RTO is closing in 30 minutes and it's Friday. You will have to register it on Monday.
P:Firstly I'm not going back to the RTO, you are. I've already stood in a line and wasted a lot of time. Now you will complete the formalities and I'm not paying one paise extra. Secondly I will not wait till Monday. I want the car tomorrow or my money back, the choice is yours.
E:Sorry Sir, I will have to speak to my superiors. But we can't do anything now.
P:Look here. You did not do any of the formalities until you received the full payment. Fair enough, your company rules are like that and I accept it. Now my rules. I've paid you in full. I want my car, give it to me.
E:OK sir, I'll give you a call and let you know what I can do.
Later on in the evening we receive a call and Pritesh connects us to Sam. He agrees to deliver the car with Temporary Registration and complete the registration on monday. Normally in Goa, only dealers are allowed to use the Red Plates. They are not supposed to deliver cars without the permanent registration. But they somehow managed it.
Finally it's Saturday. Delivery is scheduled for 3:30 PM. We head to the showroom. On the way picked 2 Parker pens for Sam & Pritish (They'll need it to write out quotations). Went to the showroom and were made to wait for more than a hour. In the meantime a couple walks in to check out the Swift. They end up booking a SX4 and walk out. Then our paperwork arrives. I go and play the dice game. Throw 3 dice and the total comes to 10. I have won a dashboard cover which I don't want. Finally settle for a steering cover which is the prize for a score of 8. Pick up the last available piece in red & black to match with the seat covers. Collect the owners manual, keys, spare bulbs, toolkit & first aid kit and head to the service area. A quick meeting with the service staff and then go to collect the car. Thank Pritish and give him the pens (as Sam is in a meeting), start the car and head to the Damodar Temple just across the road. After making an offering we head home and then to fill petrol. Then we take the car and head for a nigh out at Cafe Mambo's in Baga to celebrate.
Interiors
The interiors are basic but a big step up from the 800. The grey plastic looks cheap and tacky. The interiors are quite cramped but pretty ok for city driving. The red & black seat covers liven up the interiors a bit. Wiper and indicator stalks are nice and easy to use. Steering is also comfortable. The lack of a dead pedal is really irritating. Also the mirror does not have the Day/Night feature which is really bad. Rear seats are very cramped. Not an issue for us as we won't be using them. The rear is best suited for kids. Otherwise quite nice interiors. A few things I didn't like were that the lights remain on even if the ignition is off. Also there's no safety mechanism to prevent you from cranking the engine again when it's already running. The seat just moves forward and back. No change in height. Got pretty used to these features in Fiats. Besides that I feel the interior is pretty well sorted out. Currently there's no ICE. The Pioneer from the Siena will be fitted here (The Siena is getting the Blaupunkt Hamburg) along with the rear ovals and tweeters. New front speakers will also go into the slots in the dash. I'll be adding a aux cable to the HU and hook it up to a MP3 player. Power windows and remote central locking will be installed later. Also they were unable to fit the sun control film due to the heavy rain. That needs to be done next week. I hope they can get the transparent variety or else the 75% visibility.
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