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#1
Quiet disheartened to write about the dealership experience while booking the car. Thought I’d share this. We booked a Figo 1.2 ZXI on 28th December by handing over a cheque of Rs. 20,000 /- to Mr. Sagar (which was given on 21st December for immediate booking). I followed up with him daily, but he gave excuses of collecting it the other day, since his manager was on leave and the receipt was in his drawer. Days went by, but the manager never came. One day Mr. Sagar finally called up, and said that he wouldn’t like to stretch it long and hide, as he has misplaced the cheque, hence he was giving excuses. We had no issues with that and immediately issued a new cheque of Rs. 20,000 the very next day. We asked for a delivery on 14th January, 2011 – which was promised to us. Now we had to make the remaining payment, which we did on 8th January, 2011. But after few days Mr. Sagar called us and told that we are short of Rs. 26,000 /-. To our surprise, we went to the showroom to cross-check, and found that Rs. 20,000 /- remaining and not Rs. 26,000 /-. It was when we shared the same with Area Sales Manager, Mr. Sameer and complained about Mr. Sagar that he lost our cheque and was over quoting the balance. That’s when things started coming up about this sales man. He had charged us Rs. 5,000/- in cash for Teflon Coating, PU and Anti-rust, without paying a receipt. That’s when we got to know he did the same with a lot of other customers and for larger amounts. A police complaint was launched against him yesterday, as he is absconding and we are yet to receive this money! We are supposed to get our car delivered tomorrow, but when I went to the showroom for a PDI, I was appalled by what I saw! The ODO read 448 kilometres already! With so much mileage showing on the ODO, I declined to take the delivery tomorrow, as I need a fresh piece. Come on, what would have you done if it was you in my place? We were told that our colour Moondust Silver was in the stock, at Panvel, but now the SP says that it has been driven from Aurangabad! Now that’s interesting. I’m sure the car would have touched the speeds more than 40kms as I am well acquainted with the delivery drivers, who love to fly the car above 80. Not to forget the “pan” stains near the window, which he must have gleefully chewed and spat out. I don’t want a car that’s been driven more than 100kms on the date of delivery. VIN no.: AG78291
![ilango[speed thirst]](/forums/data/avatars/m/0/80.jpg?1543402189){kind=avatar}
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I have the delivery today, but the car is already registered and very less can be done about it. I am not sure much can be done about it, though am pushing it hard with customer care and Ford's GM! 
