I will begin with After Sales Service and the about maintaining the car
After Sales Service
To give you a small introduction, the first service went smoothly as most of the problems were already sorted out as I have told in the first post. Now the second service was the bad part. I was not able to get to service station due some problems. I and my mother (my mother is also a car enthusiast
) discussed the various things to be reported, nothing to be worried of but things that can be improved in our car. Things like increasing the height of the front seat for better visibility, ecu remapping were reported.at first they didn't get the ecu part (I don't why).Now the worst part hasn't come yet. I and mother went to service station to take the delivery and my father was waiting there, while on our way my father called us reported that the delivery is postponed as he found there is leakage of petrol when he was refueling the car fully. The GM ASS
reported that it is due to rat bite which may be from our home (which not that possible as many of our car never got this rat bite from our home).hey said they have temporarily covered the overflow tank which is culprit but that didn’t solve the problem. Moreover it cost a whopping 11k to repair that and they said it won't be covered under warranty nor under insurance. My father told we will pay half the price, the rest should go with insurance as it was taken from them itself. Well, they didn’t' agree. Everybody in the home was disappointed.
I suspect this might have happened in their stockyard. To add more flavor to this topic another beat owner (petrol) faced the same problem they too complained. So I think this might have happened in their stock yard.
So for months we never fuelled the car fully and it brought some unhappiness. Third service
Come third service and all these woes go into dust. This time I, my mother, brother and sister went to service station and this servicing was actually earlier and we went there due to the pressure from my side. I made the list of things to be reported while on our way by discussing with everybody in the car. Went there and we had to wait for quite some time and moreover it was late in the evening. I had already booked but was not able to go there in the booked time. I must say we were treated nicely. Then the service advisor come and we discus with the various the things to be taken care of. The problems reported are:
- Squeaking sound from the car-He said it he will try to solve it and it is due to some belt.
- To improve A/C performance (It didn’t felt as good when the car was new)-He said he will try to clean the filter which may be the culprit
- ECU remap-Agreed
- The door handle (inside) on one of the rear door was not that sticking to its place(not very tight but still tight) but it will go back to its place after closing or opening. I was observed if closing from inside with some from pressure and not big problem as it felt I it was there in its place and will not come off. But I want to make tight in its place that’s all-Agreed
- Overflow tank leakage-He said he will try to cover it with something.
He also asked us whether we want to do free wheel alignment and tire rotation as a part of the 3 year maintenance package and we replied yes.
The squeaking sound was not completely resolved.The tires were rotated and wheels went alignment. The rest of the issues were solved and we were happy. About the A/C I didn’t feel much of a difference at that time. But now I can say that our beat A/C chills. He said he had covered the leakage area. He was very confident and he said now we can fill the tank to the brim and if there is leakage we should report it. He also said that he will try to source the small part which is damaged rather than changing the whole thing. .He said we have to pay rupees 100(and few tens) for the bumper clipping. We were really happy and I was happier by seeing the attention they have given like by replacing the bumper clip. My mother checked out the beat diesel while we were waiting and also met the manager who is a lady. The people inside the showroom were very nice. The manager is also having a beat diesel and oh boy it looks like concept. She said she has added accessories worth a lakh and it returns more FE than her swift diesel .She said there is no need to change to the beat diesel as many cars comes to the market each and every day. She gave us her visiting card and told us we can report to her if there is any problem. . My mother felt the car felt smoother.
Now the ASS
experience at last has become very good. And so the ASS
experience is indeed very good and has built some good confidence in Chevrolet cars.
Now the best part is that we paid only for this bumper clip in this entire ownership (which starts from November 2010) for its maintenance. Now that speaks about how cheap it was to maintain this car and the credit for this also goes to the the 3 year maintenance package.
Some pictures for your view pleasure.
Got heart? The interior. The tail lights and the head lights
Next part of the report and more pictures later. BTW the odometer reads 8449km.