Number of Problems in Brand New Toyota Etios


Sell Car

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from Jayesh Nananvati sainitexports@gmail.com
to voc@toyota-kirloskar.co.in
cc voc@tkm.co.in,
a_srikanth@toyota-kirloskar.co.in,
Munish <myetios@gmail.com>
date Thu, Sep 8, 2011 at 3:08 PM
subject MY LETTER ADDRESSED TO THE DIRECTORS OF TOYOTA KIRLOSKAR AND VOC
mailed-by gmail.com
hide details 3:08 PM (8 hours ago)
DIRECTORS
MS/ TOYOTA KIRLOSKAR PVT. LTD
P L O T N O , 1 , B I D A D I I N D U S T R I A L - A R E A ,
R A M A N A G A R A T A L U K .
B A N G A L O R E R U R A L D I S T R I C T .
K a r n a t a k a - 5 6 2 1 0 9
I N D I A


SUB :- TOYOTA ETIOS
REF :- BOOKING REF 00000133 2ND DEC 2010.
DELIVERY TAKEN ON 25TH MARCH 2011.
STARTED USING 4TH APRIL 2011 AT 12 :35 PM.
VEHICLE NO. MH-02 CB 4669
COMPLAIN TCM - 0411025627 DT 15TH APRIL ( WHICH THEY NEVER ATTENDED).
MY LETTER DATED 21/AUG/ 2011 ADDRESSED TO YOU ALL.
SEVERAL TELEPHONIC DISCUSSIONS WITH YOUR MR. A SRIKANTH SR. OFFICER CUSTOMER RELATION
M/S.TOYOTA KIRLOSKAR SINCE LAST FOUR DAYS. ( 5TH ,6TH ,7TH AND 8TH SEPT ON TEL NO 40413342)

DEAR SIRS,

I RECEIVED TELEPHONIC CALL FROM MR. SRIKANT IN REPLY TO MY LETTER ADDRESSED TO ALL THE DIRECTORS OF TMC.

DURING TELEPHONIC DISCUSSIONS , I HAD AN ARGUMENT, ABOUT THE POOR QUALITY , WITH MR. SRIKANTH OF TOYOTA KIRLOSKAR REGIONAL OFFICE , MUMBAI
HE INFORMED ME , IN HIS VIEW , THAT IT IS A CHEAPER VERSION CAR OF TOYOTA , HENCE INDIAN CUSTOMER WILL GET LOWER QUALITY CAR.

I AM NOT ACCEPTING THIS ARGUMENT PUT FORWARD BY YOUR REPRESENTATIVE.

THIS IS HIGHLY OBJECTIONABLE.

THIS CAR COASTED US IN MUMBAI AROUND 800,000 RUPEES./-
IT MAY BE VERY SMALL AMOUNT FOR KILOSKARS AND TOYOTA , BUT IT IS A BIG AMOUNT FOR ME.

I TRUSTED TOYOTA AS BRAND AND WITHOUT SEEING OR TEST DRIVE , I PURCHASED THE ETIOS .
I NEVER EXPECTED THAT TOYOTA WILL PRODUCE SUCH A POOR QUALITY CAR .

MR. SRIKANTH WANTED TO MEET ME AND I REFUSED TO MEET HIM .

THE REASONS ARE AS FOLLOWS,

1) WERE YOU SLEEPING FOR MORE THAN 5 MONTHS ON MY COMPLAIN ?

2) WHERE WERE YOU AND YOUR CUSTOMER SERVICE MANAGERS ? WHY THEY TOOK SO LONG ?

3) I MADE MORE THAN 25 CALLS TO YOU BUT NON WERE REPLIED.

I CAN MEET HIM, PROVIDED TOYOTA KIRLOSKAR DIRECTORS WRITE AN APOLOGY LETTER FOR NOT RESPONDING TO MY COMPLAIN AND CONFIRM THAT THEY HAVE DEPUTED MR. A SRIKANTH FOR MY PROBLEMS .

I ALSO WISH TO DRAW YOUR ATTENTION ON FLAWS IN YOUR WEB SITE .

NON OF YOUR OFFICE ADDRESSES , TEL NO OR DIRECTORS DETAILS ARE ON YOUR WEB SITE.

ONLY CALL CENTER NOS.ON WEB SITE , WHEN EVER WE MAKE COMPLAIN AND INSIST ON TALKING TO MANAGERS OR OFFICERS OF TOYOTA KILOSKAR , THEY REFUSE TO GIVE US ANY INFORMATION.

WHEN WE CONTACTED YOUR DEALER M/S. MADHUBAN TOYOTA , THEY ALSO REFUSE TO GIVE ANY DETAILS.

THIS CLEARLY INDICATES THAT YOU MADE THE POOR QUALITY PRODUCT , SOLD IN INDIAN MARKET TO INDIAN CUSTOMERS.
WHEN THEY RAISE QUESTIONS ABOUT THE QUALITY , YOU CAN EASILY ESCAPE FROM YOUR RESPONSIBILITY .
AS NON OF THE COMPANY DIRECTORS ARE TRACEABLE .

I AM GOING TO COMPLAIN ABOUT THIS WITH MRTP COMMISSION , ALSO PUT PUBLIC INTEREST LITIGATION IN COURT AND ALSO REGISTER MY COMPLAIN WITH VARIOUS AUTHORITIES OF GOVT. OF INDIA.

YOU CAN NOT CHEAT INDIAN PEOPLE WITH POOR QUALITY CAR AND ESCAPE FROM YOUR RESPONSIBILITY .

WHY THE DIRECTORS OF TOYOTA KIRLOSKAR ,ARE NOT APPROACHABLE ?

THERE CAN BE ONLY TWO REASONS FOR THIS

1)M/S. TOYOTA KIRLOSKAR DIRECTORS ARE AWARE OF THE POOR QUALITY OF ETIOS . THEY DO NOT WANT TO ANSWER ANY QUESTIONS RAISED BY CUSTOMER OF ETIOS, ON QUALITY . THEY JUST WANT TO CHEAT INDIANS. HENCE THEY DESIGNED THEIR WEB SITE ACCORDINGLY.

2) ANOTHER REASON MAY BE TOYOTA KIRLOSKAR'S MARKETING STAFF NEVER WANT ETIOS CUSTOMER TO CONTACT , THE DIRECTORS. THEY WANTS TO BLACKOUT ALL THE UP RISING AGAINST THE POOR QUALITY OF ETIOS . AND KEEP THEIR BOSSES HAPPY.

I FEEL THAT THE SECOND REASON IS MORE APPROPRIATE . IT SEEMS THAT THE MANAGERS & STAFF DO NOT WANT , DIRECTORS TO KNOW THE PROBLEMS ABOUT THE QUALITY. THEY ARE WORRIED ABOUT THEIR PROMOTIONS.

IT SEEMS THAT TOYOTA WANTS TO SELL THEIR POOR QUALITY ETIOS CAR TO INDIAN PEOPLE , BUT THEY ARE NOT READY TO ACCEPT ANY ARGUMENTS OR DO NOT WANT TO ANSWER ANY QUESTIONS RAISED BY THE CUSTOMER.

ANY WAY , I PRAY GOD TO GIVE YOU SOME WISDOM.

PLEASE DO NOT TAKE INDIA AND INDIANS FOR A RIDE , BY SUPPLYING SUCH A POOR QUALITY CAR.

IF YOU HAVE ANY COURTESY , THAN PLEASE LOOK INTO THIS PROBLEM.

I AM GOING AHEAD WITH MAKING COMPLAINS AGINST M/S. TOYOTA KIRLOSKARS , FOR HIDING INFORMATION ON WEB SITE ,.

ALSO MAKING COMPLAINS WITH MRTP FOR WRONG PRACTICES IN SELLING THEIR VEHICLE AND CONSUMER COURT .

I AM SENDING THIS LETTER TO ALL THE DIRECTORS OF TOYOTA KIRLOSKARS .

REGARDS & BEST WISHES.

JAYESSH S NANAVATI
 
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@Jayesh,
A good initiative from your side to bash up the Toyota authorities. Post any response whenever you get from them, probably a scanned copy of email.

@Surfer meant do you have any written proof (email, etc) of prior conversations where they told you about the poor quality, etc. I don't think they would give you all this in written, if next time you visit them ask them to provide what they say in written.

... my 2 cents
 
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Dear friends,

toyota will never reply any thing in writing.

Till date , they never gave me any information or reply in writing.

Their officers are only calling me , every day , but nothing in writing.

They do not want to get trapped.

Even their directors are not bothered.

I suggest every one, to write, to the directors of toyota, in india and in japan , about the poor performance of etios.

Regards

jayessh s nanavati
 
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most of these defects can be experienced if you take a TD. toyota has used the faith that indians had on their brands for granted and tried to cheat them with this poor quality vehicle
 
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Jayeesh Thats really sad To hear about it

You mentioned that "WHEN I COMPLAIN TO TOYOTA THEIR OFFICERS ARE SAYING THAT IT IS A CHEAPER CAR AND IN CHEAP PRICE INDIA AND INDIANS WILL GET THAT QUALITY CAR."

Those officers is dicouraging Indians a? I could have belted him if i was you.He thinks he can fool us with a cheap features,no essential parts

Even health problems due to a car! thats intolerable [anger]
For higher quality you should pay more. Just choose Altis for higher quality and forget about Etios.

Had you ever think about why people are paying 20L + for Camry and 40L for Mercedez. Toyota Badge is precious too. ie: one need to pay some premium for getting that badge and to say "my car is a Toyota" [evil]
 
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For higher quality you should pay more. Just choose Altis for higher quality and forget about Etios.

Had you ever think about why people are paying 20L + for Camry and 40L for Mercedez. Toyota Badge is precious too. ie: one need to pay some premium for getting that badge and to say "my car is a Toyota" [evil]
Then why its is not with the swift Dzire and Manza??
In spite of being the so called low quality ones have won many people's heart.
I bet Dzire has more of well made interiors with good seats over the Etios.

Okay if at all i select a quality product from Toyota,say Etios only.I payed all my bucks to this i will roam around boasting about being in a high quality product just like you mentioned,But i will get less comfort and being pestered by the noise vibrations,does that make me satisfied?? no definitely not

I'm not blaming you, but the QC guys of Toyota.They went well with Qualis,Innova and all but why not with this product??

Do you work for Toyota?(Answer is according to your wish)

No offence meant(just my opinion) .If i am wrong please do correct me dear friend.[cheers]
 
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Then why its is not with the swift Dzire and Manza??
In spite of being the so called low quality ones have won many people's heart.
I bet Dzire has more of well made interiors with good seats over the Etios.

I'm not blaming you, but the QC guys of Toyota.They went well with Qualis,Innova and all but why not with this product??
Unlike Swift, Dzire is the most ugliest car in India and unlike Vista, Manza is like a box with four wheels. Does these vehicles have a car's shape??? [anger] Can we call these cars a Sedan?? A nice design itself should get a premium.

Never compare quality of Etios to Innova's. Innova is double priced than Etios. [:)]
 
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First of all looks are subjective and second of all if a car looks ugly then does it mean the car lacks quality? This is what you seem to convey from your above post.
 
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First of all looks are subjective and second of all if a car looks ugly then does it mean the car lacks quality? This is what you seem to convey from your above post.
Do you know anything about designing costs of a new car ? Why we are not getting superb designs like Ferrari or BMW at a cheaper cost?

A well design means production cost is higher. Fixing a tail to a hatch is not a sedan. Etios is designed as a sedan while Dzire and Manza were derived from their hatchback siblings. [angry]
 
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For higher quality you should pay more. Just choose Altis for higher quality and forget about Etios.

Had you ever think about why people are paying 20L + for Camry and 40L for Mercedez. Toyota Badge is precious too. ie: one need to pay some premium for getting that badge and to say "my car is a Toyota" [evil]

Toyota is not a premium brand. Its just the average Japanese car maker. Camry is on offer for 20L here cause its not made here, Its available for under 9.3L INR in the U.S.

And you might be ready to pay whatever the manufacturer asks if you are a Fan of the badge, Great, Suit yourself. But also remember the fact that there are others who expect decent, acceptable quality to boot when they pay hard earned money. The Etios is not a cheaply priced car either. Its over priced for what it has on offer compared to its competitors.

I had earlier put a straight question for you on the lines- if the Dzire can, Why can't the Etios be on similar lines at quality. You haven't said a word on that yet and continue to be all in awe and praise for the badge. I dont think you are being fair here.[thinking]
 
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Toyota is not a premium brand. Its just the average Japanese car maker. Camry is on offer for 20L here cause its not made here, Its available for under 9.3L INR in the U.S.

And you might be ready to pay whatever the manufacturer asks if you are a Fan of the badge, Great, Suit yourself. But also remember the fact that there are others who expect decent, acceptable quality to boot when they pay hard earned money. The Etios is not a cheaply priced car either. Its over priced for what it has on offer compared to its competitors.

I had earlier put a straight question for you on the lines- if the Dzire can, Why can't the Etios be similar all round. You haven't said a word on that yet and continue to be all in awe and praise for the badge. I dont think you are being fair here.
Did you know about Lexus. Have you ever heard about it ?
Lexus is the luxury vehicle division of Japanese automaker Toyota Motor Corporation.
Okay what's the price of 'Premium Merc' in US in INR. It's only half the price than in India. Toyota Lexus range starts from Merc S class range and you are telling Toyota is not a premium brand. Funny :lol!:

Dzire is only a tail fitted on swift then why it is so much costlier than Swift? [anger]
 
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