Nissan Opens Up Quality Training Centres

Thread Starter #1
Oct 23, 2009
CHENNAI: Nissan Motor India, a 100 per cent subsidiary of Nissan Motor, Japan, on Friday inaugurated its field quality and training centres at its manufacturing plant in Oragadam, near here.

Addressing visiting journalists at the plant site, Kiminobu Tokuyama, Managing Director and CEO, Nissan Motor India, said starting from product conception to after-sales service, Nissan was striving to deliver the highest quality and durability in all its vehicles. The field quality centre (FQC) would aim to better understand the needs of Nissan's diverse range of customers and build vehicles with a high level of customer satisfaction.

The 1,500 sq. m. training centre was equipped with world-class equipment and tools. It was aimed at consistently achieving “Fix it right the first time” and all the training courses designed by Nissan Motors, Japan, had been customised for Indian business needs. The centre would provide dealership, technician, product training on Nissan products for dealers/technicians in India.

Mr. Tokuyama said the year 2010 so far had been action-packed for Nissan India. Nissan Micra, which was launched in July, had yielded good results so far. The company began exports also from October this year.

He said “as we continue to penetrate the petrol model into the domestic market with our aggressive growth plans, we are all set to launch the diesel variant of Nissan Micra before Christmas this year.”

Hiroshi Yukinari, GM, Field Quality Improvement Group, Total Customer Satisfaction Function, said this was the seventh such facility for Nissan worldwide. Last year, the company opened similar facilities in China and Brazil. It already had centres in Japan, the U.S. and Europe.


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