Thread Starter #1
Before I begin, Do not miss to take a look at the First brief Impression with Pictures of Nissan Micra (http://www.theautomotiveindia.com/f...ia-first-impression-pg-10-a-10.html#post32780). Now returning to the topic - Recently when Nissan invited me to check out the All New Micra, I willingly accepted this opportunity and right away headed towards the only dealership of Nissan India in New Delhi - Nath Nissan, which is spread over a fairly large area and located on the outskirts of city.
The showroom has about 4 Teanas, an X-Trial and the New Micra on display, Unlike my experience in few other dealerships, this time when I went into the showroom, A well-groomed person smiled and asked to have a seat, We had the brief talk about Micra and in a couple of minutes, A pretty sales girl came forward and took me towards the Sparkling new brick red colored Nissan Micra. While I was checking this car, She explained the engine specifications, features etc. – “Sir, Micra has Key less entry, first in class. It also offers push-type start/stop button like in Nissan's Luxury car Teana, standard driver’s side airbag and a lot more and all these features are first in the class, sir!” Such similar sentences were repeated twice or thrice which rather looked like she is revising what all was taught during Nissan training sessions. Eh?
Now I jumped inside the car and she continued to praise the little Micra, In midst of it I Interrupted and asked why the alloy wheels are not offered as standard, Even on top-end variant? Like expected it was all *Silence* for a while. So, I shortly changed the topic and asked about the pricing, which she informed to be about Rs.3.5+ Lakhs (Ex. Showroom), I said her that in Bangalore the price is much higher so how come low in Delhi? Now just read what she had to say –:
SG: “Sir, In Southern India region, the prices are high”
Me: “But doesn’t Nissan has their own plant down in Chennai itself? So why…”
SG: “Yes, there is a plant but the cars from Chennai plant first come up to Delhi and then they are distributed across the country, like Bangalore you said. In fact, there is no showroom of Nissan in Chennai”
This was one of the shocking statements I heard from some sales person for first time about their company. First, She says there’s NO showroom in Chennai (But in actual there is!). Secondly, She said that cars are manufactured in Chennai, then they are shipped to Delhi and again, they go down to Southern Indian Showrooms (Chennai, Bangalore etc). Is it all actually true?
About diesel model, the girl told it’ll be available after two months once the petrol is released and she was blank faced about the specifications. It was probably enough of it, So I decided to take a brochure, Contact details and move out.
It is appreciable that Nissan has perfectly maintained their status in country by keeping well maintained showrooms with all cars in their range available at one-stop and well groomed sales persons as well but the one which I dealt was an exception, Maybe? Because Mis-informing the new buyers can actually affect the reputation of a company in a negative way, Especially when you have opted a delicate route which will eventually decide the future of this growing car-maker in India.
Nath Nissan, New Delhi
- Cleanliness & Decoration: (5/5)
- Customer Treatment: (3.5/5)
- Condition of Vehicles on Display: (4/5)
- Availability of Vehicles: (4.5/5)
- Over-All Experience: (4/5)