@Vikas watts
May I know the following?
Did you book the car and got it after few days or weeks? or it was already in stock?
What was the odometer reading on the first day of delivery?
Did you face any other issues apart from scratches? If so, have you got it fixed in service center?
I think the salesman has sold you a display piece from the showroom. Some bad dealers do this mostly with innocent buyers to get rid of stock or salesman do this to get points/bonus.
Even if we have plenty of knowledge on cars, it is best to go with a friend (Of course he should have some knowledge on cars) when buying a car or taking delivery because he may notice something that we miss or he may give a better opinion on issues that may raise.
Bro that was very hilarious as I remember now !
When I decided to buy baleno zeta petrol I made a call at nexa Helpline and had a conversation with them, and I was told that right now its waiting period going of 6 months ,for those who had done the booking, so as soon you make the booking by paying 11k ,from that date till 6 months you will get your car in between these months ,I.e we give 6 months maximum time but it usually is available by 3rd month. So after giving me these details they told me to go and visit nexa showroom and see the variants and colour and I will be assisted by salesman, so accordingly I went the next day at showroom and the salesman told me the same thing that its waiting period going on I.e of 6 months ,so as you make the booking,and after that car will be given to you in October or November, after that he gave me the complete quotation of on road price,and then I told the salesman that is it mandatory to have insurance & RTO from here and at that time he was so polite and he agreed with me ,saying it's your own will we dont pressurise you for this,so all this was decided and I selected baleno zeta petrol, granite grey ,and he told me to pay the booking amount, but I told him that I will do in few days , and after that I got a call from the salesman that sir have you decided ? So I told him I will visit the showroom and then he told me that I should pay the booking amount so as my name is in the list and so I will get it in that period,otherwise their could be a delay,so the next day I visited the showroom and paid the booking amount,and again we had a detailed conversation about RTO & insurance charges and he agreed with me ,and the next day I got a call from the salesman that please once visit showroom and me and my friend visited the showroom and then he started the conversation with us that how will we pay in cash or opt for loan ,so I was confused that why the salesman is asking all this and then he asked us that when we want the delivery, so I and my friend got shocked and confused as a day before we were told that 6 months waiting period is going on and how come now he is asking about this ,so he told us that our new stock is on the way and it is coming through truck lorry and so the variant you choose is available , so now you see and decide that when you want,and so accordingly you will have to prepare the documents
@Vikas watts
May I know the following?
Did you book the car and got it after few days or weeks? or it was already in stock?
What was the odometer reading on the first day of delivery?
Did you face any other issues apart from scratches? If so, have you got it fixed in service center?
I think the salesman has sold you a display piece from the showroom. Some bad dealers do this mostly with innocent buyers to get rid of stock or salesman do this to get points/bonus.
Even if we have plenty of knowledge on cars, it is best to go with a friend (Of course he should have some knowledge on cars) when buying a car or taking delivery because he may notice something that we miss or he may give a better opinion on issues that may raise.
Bro that was very hilarious as I remember now !
When I decided to buy baleno zeta petrol I made a call at nexa Helpline and had a conversation with them, and I was told that right now its waiting period going of 6 months ,for those who had done the booking, so as soon you make the booking by paying 11k ,from that date till 6 months you will get your car in between these months ,I.e we give 6 months maximum time but it usually is available by 3rd month. So after giving me these details they told me to go and visit nexa showroom and see the variants and colour and I will be assisted by salesman, so accordingly I went the next day at showroom and the salesman told me the same thing that its waiting period going on I.e of 6 months ,so as you make the booking,and after that car will be given to you in October or November, after that he gave me the complete quotation of on road price,and then I told the salesman that is it mandatory to have insurance & RTO from here and at that time he was so polite and he agreed with me ,saying it's your own will we dont pressurise you for this,so all this was decided and I selected baleno zeta petrol, granite grey ,and he told me to pay the booking amount, but I told him that I will do in few days , and after that I got a call from the salesman that sir have you decided ? So I told him I will visit the showroom and then he told me that I should pay the booking amount so as my name is in the list and so I will get it in that period,otherwise their could be a delay,so the next day I visited the showroom and paid the booking amount,and again we had a detailed conversation about RTO & insurance charges and he agreed with me ,and the next day I got a call from the salesman that please once visit showroom and me and my friend visited the showroom and then he started the conversation with us that how will we pay in cash or opt for loan ,so I was confused that why the salesman is asking all this and then he asked us that when we want the delivery, so I and my friend got shocked and confused as a day before we were told that 6 months waiting period is going on and how come now he is asking about this ,so he told us that our new stock is on the way and it is coming through truck lorry and so the variant you choose is available , so now you see and decide that when you want,and so accordingly you will have to prepare the documents
@Vikas watts - wish you joined here a few months back and probably your problem should have some how sorted out with the help and expert advice from our members.
give them some tough time - take print out of all email exchanges you had with NEXA guys, Write a clear/detailed email to MSL (customer care, Operations, etc.) with a copy to your Nexa dealers- give them 15 days time to settle this issue, otherwise you are going to Cosnumer court. Take print out of this email also. Forward all (this email to MSL and other correspondence with your dealer) these documents to MSL by registered AD post. (for record purpose).
I am not guaranteeing that you will get instant justice by taking the matter to Consumer court, but MSL will definitely worry about someone going to Consumer court and may come to a settlement.
Yes bro you are right I should have joined this before