Thread Starter
#1
Hi folks,
I Own a Ford Figo Titanium (Diesel) bought on 21st Dec 2013 from Kings Ford, Piplod (Surat) with Extended warranty for additional 1 year apart from basic 2 year warranty. Warranty expires on 20th Dec 2016. KMS Driven : 57000 approx.
Everything was fine until recently i discovered some noise arising from front side often and while driving through rough road the sound would be very evident. Since i had done the Periodic Maintenance Service very recently I checked for any visible loose parts which is making noise but nothing was there.
Then one fine morning I decided to drive into service center for further analysis. There i was assisted with a drive test and the report came out to be suspension problem along with additional noise from engine. They asked time for detailed analysis for exact report. (May be time taken to think and put some bill on my head).
Atlast they called in the eve to tell me a list of problems including Suspension failure, Compressor belt worn out, some support is weak etc and said the estimated bill would be Rs.18,000/- Only. (I was about to faint. It was like i went to doctor for normal cold and i was diagnosed with TB, Heart atk, pneumonia & HBP etc) .
I told them my vehicle is covered under extended warranty for which his immediate response was "Suspension is a wear and tear part and not covered under warranty".
Wow... Expected..
Here comes the best part, I take them to their notice board and show them their pamphlet regarding FORD extended warranty which reads all mechanical/electrical failure including but not limited to engine, steering, brakes, SUSPENSION, air conditioning etc. (See attached image)
After reading much carefully he said, "Suspension is a wear and tear part and not covered under warranty". I was like "OK let me talk to your customer care".
And next sad part is to deal with their customer care. Really slow and painstaking when it comes to response. For each mail/call i have to wait for hours. And for every call i made the guy would respond "Sir, I have raised this issue and my technical person will call you". I think this was the only sentence said to him as a part of his job description. LOL.
Anyways that technical person called me twice and tried his level best to make me pay for this part.
Firstly,
He: Our warranty terms and conditions does not cover suspension.
Me: What does the last para in this warranty deal says. Doesn't it says suspension is covered?
He: (Quiet for sometime.)
Secondly,
He: Sir, your vehicle has crossed 40K kms so out of coverage.
Me: See the options table, Doesn't it say 36Month/100K kms? I haven't crossed any of these two condition.
He: (Quiet for sometime.)
Thirdly,
He: (After much thinking) Sir, This Suspension coverage written here is only for basic warranty period not on extended warranty period.
Me: (Ok Nice try) Can you please look at the main heading this sheet? It reads "FORD Extended warranty" and all that is written below is regarding extended warranty.
He: (Quiet for sometime & Gave up) Sir I'll take up this matter and will call you back shortly.
That shortly never ever comes until i call back. And my vehicle is lying over there for past 4 days with no one to care.
Such a careless replies for my concern and their only intention is to take money from me as the warranty is about to expire and they dont want to give me the warranty advantage.
Folks, think twice before taking any additional products and offers from FORD they might be having something inside. Have a clear word from your dealer before you buy your car like what is covered and what not.
Fingers crossed to get this solved by tomorrow. Let you guys know the outcome.
I Own a Ford Figo Titanium (Diesel) bought on 21st Dec 2013 from Kings Ford, Piplod (Surat) with Extended warranty for additional 1 year apart from basic 2 year warranty. Warranty expires on 20th Dec 2016. KMS Driven : 57000 approx.
Everything was fine until recently i discovered some noise arising from front side often and while driving through rough road the sound would be very evident. Since i had done the Periodic Maintenance Service very recently I checked for any visible loose parts which is making noise but nothing was there.
Then one fine morning I decided to drive into service center for further analysis. There i was assisted with a drive test and the report came out to be suspension problem along with additional noise from engine. They asked time for detailed analysis for exact report. (May be time taken to think and put some bill on my head).
Atlast they called in the eve to tell me a list of problems including Suspension failure, Compressor belt worn out, some support is weak etc and said the estimated bill would be Rs.18,000/- Only. (I was about to faint. It was like i went to doctor for normal cold and i was diagnosed with TB, Heart atk, pneumonia & HBP etc) .
I told them my vehicle is covered under extended warranty for which his immediate response was "Suspension is a wear and tear part and not covered under warranty".
Wow... Expected..
Here comes the best part, I take them to their notice board and show them their pamphlet regarding FORD extended warranty which reads all mechanical/electrical failure including but not limited to engine, steering, brakes, SUSPENSION, air conditioning etc. (See attached image)
After reading much carefully he said, "Suspension is a wear and tear part and not covered under warranty". I was like "OK let me talk to your customer care".
And next sad part is to deal with their customer care. Really slow and painstaking when it comes to response. For each mail/call i have to wait for hours. And for every call i made the guy would respond "Sir, I have raised this issue and my technical person will call you". I think this was the only sentence said to him as a part of his job description. LOL.
Anyways that technical person called me twice and tried his level best to make me pay for this part.
Firstly,
He: Our warranty terms and conditions does not cover suspension.
Me: What does the last para in this warranty deal says. Doesn't it says suspension is covered?
He: (Quiet for sometime.)
Secondly,
He: Sir, your vehicle has crossed 40K kms so out of coverage.
Me: See the options table, Doesn't it say 36Month/100K kms? I haven't crossed any of these two condition.
He: (Quiet for sometime.)
Thirdly,
He: (After much thinking) Sir, This Suspension coverage written here is only for basic warranty period not on extended warranty period.
Me: (Ok Nice try) Can you please look at the main heading this sheet? It reads "FORD Extended warranty" and all that is written below is regarding extended warranty.
He: (Quiet for sometime & Gave up) Sir I'll take up this matter and will call you back shortly.
That shortly never ever comes until i call back. And my vehicle is lying over there for past 4 days with no one to care.
Such a careless replies for my concern and their only intention is to take money from me as the warranty is about to expire and they dont want to give me the warranty advantage.
Folks, think twice before taking any additional products and offers from FORD they might be having something inside. Have a clear word from your dealer before you buy your car like what is covered and what not.
Fingers crossed to get this solved by tomorrow. Let you guys know the outcome.
