Thread Starter
#1
I own a Ford Ecosport of June 2021 make which broke down on 03.11.2021 and subsequently, with the help of Ford RSA, went to Service Center for repairs.
The undersigned was informed that the Engine is misfiring and the car will be diagnosed and I will be suitably informed.
On 06.11.2021, the service center infomed that they were unable to diagnose the problem and requested for Service History in order to consult Ford, Chennai. The same was submitted on the same date.
On 09.11.2021, I was informed that the Chennai Plant has advised to send the Fuel Assembly / injectors to the plant for rectification at their end. The undersigned gave consent for the same.
On 18.11.2021, I was informed that now the Plant has requested to dismantle the engine and submit a report on the parts thereof, which was denied by the undersigned.
To dismantle a barely 06 month old the vehicle's engine makes no sense. Further, as much as I understand, it severely affects the car's performance holistically.
Kindly clarify in this regard that why is this necessary? and if will it not affect the vehicle in anyway?
Shall I give consent?
The undersigned was informed that the Engine is misfiring and the car will be diagnosed and I will be suitably informed.
On 06.11.2021, the service center infomed that they were unable to diagnose the problem and requested for Service History in order to consult Ford, Chennai. The same was submitted on the same date.
On 09.11.2021, I was informed that the Chennai Plant has advised to send the Fuel Assembly / injectors to the plant for rectification at their end. The undersigned gave consent for the same.
On 18.11.2021, I was informed that now the Plant has requested to dismantle the engine and submit a report on the parts thereof, which was denied by the undersigned.
To dismantle a barely 06 month old the vehicle's engine makes no sense. Further, as much as I understand, it severely affects the car's performance holistically.
Kindly clarify in this regard that why is this necessary? and if will it not affect the vehicle in anyway?
Shall I give consent?