Fiat First: Comprehensive Customer Service Program


Thread Starter #17
Joined
Sep 18, 2009
Messages
4,019
Likes
90
Location
Bokaro/Bangalore
Fiat first exclusive check-up camp

1.Free check up of vehicle
2.Free top up of consumables (oils, coolant, fluids etc)
3.Special discounts on parts & labour
4.Complimentary gifts

Details - Fiat India

 
Joined
Dec 22, 2009
Messages
1,414
Likes
16
Location
Pune
Winning and retaining customer loyalty is the best way to ensure future sales, and this is a good way to do the same!!
 

350Z

Core Team
Joined
Aug 10, 2009
Messages
19,192
Likes
7,157
Location
New Delhi
Congratulations! You and other Fiat'ians must attend it. I've heard many positive feedback from the Fiat owners who used this service.

Drive Safe,
350Z
 
Joined
Oct 23, 2009
Messages
9,163
Likes
330
Location
Chennai
Oh yes thats good! Update us about the service which you get RSM! I always wanted to get a feedback on these kinds of things!
 
Thread Starter #24
Joined
Sep 18, 2009
Messages
4,019
Likes
90
Location
Bokaro/Bangalore
Just now i received call from my dealer and booked appointment for sunday, 7th March, morning.
They informed me that they have some 40 point checklist and also external body wash, apart from fluid top-ups and assured small gift, all free. Some seniors and engineers are coming from Fiat, with whom customers can interact and discuss the issues if they have any.
 

350Z

Core Team
Joined
Aug 10, 2009
Messages
19,192
Likes
7,157
Location
New Delhi
Could you put down the checklist here, If you have? And It’s a nice chance to interact with their officials but I guess you won’t have any issues to discuss about your Fiat. :smile: Also, hopefully other Fiati’ans on TAI (vroom, grandeur etc.) are trying to attend it as well.

Drive Safe,
350Z
 
Thread Starter #26
Joined
Sep 18, 2009
Messages
4,019
Likes
90
Location
Bokaro/Bangalore
I don't have their checklist, will try to get at the time of servicing.
vroom and grandeur might attend mumbai's camp, which is on 13/14th march.

Yes i don't have any issue with my punto, so still thinking what to ask??
 
Thread Starter #27
Joined
Sep 18, 2009
Messages
4,019
Likes
90
Location
Bokaro/Bangalore
Fiat First - Free Service Camp - First Hand Report

First Hand Report from Concorde Motors, Dairy Circle, Bangalore.

P5200010.jpg

P5200011.jpg

As planned i visited today for the camp, and i was the 1st person to reach (i went to airport and went to camp directly from there.) They were still getting ready, i just parked my car and one gentleman came to me and introduced himself and he was none other than Mr. Mangesh Kodalkar, Head Customer Support Fiat. Since there was no rush i was able to talk freely for almost 30+ mins. It was just excellent conversation. He given me his visting card also.[thumbsup]

P5200014.jpg

P5200014.jpg

P5200027.jpg

The Service Manager, Mr. Ratish, came work started thereafter.
With their permission i went inside the service area and they explained me what all they will be doing. Mr Ratish explained me so many thing, specially about underbody of Punto, and he showed and explained me how the underbody protection is the best in its category.

P5200017.jpg

P5200026.jpg

service bay1.jpg

service bay2.jpg

underbody1.jpg

underbody2.jpg

underbody3.jpg

Front Desk
P5200029.jpg

Car washing
P5200030.jpg

P5200031.jpg

P5200033.jpg

Mangesh Chatting with Ratish
mangesh.jpg

Mangesh checking one customers car himself
P5200028.jpg

Fiat small gift - Tissue paper
P5200034.jpg

It was very good experience for me.
The checklist was not supposed to given, but i could manage one 44 point checklist they are doing in the camp, apart from any other issue.

checklist.jpg
checklist_2.jpg
 
Last edited:
Joined
Oct 23, 2009
Messages
9,163
Likes
330
Location
Chennai
Seems Fiat is doing everything they can to win back some confidence in their cars that they are maintenance free!!
 

350Z

Core Team
Joined
Aug 10, 2009
Messages
19,192
Likes
7,157
Location
New Delhi
Nice short and sweet experience RSM, Pictures are speaking themselves how the fiats were serviced. Did they advise you for any extra job like other service centers generally do? And what was total sum you spent in camp, Zero? :smile:

Drive Safe,
350Z
 
Thread Starter #30
Joined
Sep 18, 2009
Messages
4,019
Likes
90
Location
Bokaro/Bangalore
Yes it was zero cost, no extra jobs suggested.[thumbsup]

Also, i forgot to mention, they provided breakfast snacks to all people came in morning and drinks was offered every hour. It was indeed great experience.

What i liked most was, the service manager pointed-out all the great built of underbody of Punto.
 

Top Bottom