Car Brands Extend Customer Support For Kerala Floods

[Nairrk]

Volkswagen India has announced special services and discounts for its flood-affected customers in Kerala. The carmaker will be offering free roadside assistance to the customers to tow their cars to the nearest service centres. Customers can also dial a toll-free number mentioned below to intimate Volkswagen service executives for assistance and instructions for getting their cars to service stations. Volkswagen India has also trained the technical support staff to look after the maintenance and sourcing of necessary parts. In the light of the untimely floods in Kerala, the initiative comes as a much-needed relief for VW customers in the state.

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[Nairrk]

re: 'Car Brands Extend Customer Support for Kerala Floods.'

BMW India Extends Service Support For Flood-Affected Customers In Kerala

BMW India has announced special aftersales support for flood-affected BMW customers in Kerala. A special task force of certified technicians and service advisors are deployed at various service points for a wide variety of comprehensive checks to bring vehicles back on roads. Moreover, the company has also prioritized ordering of all spare parts for Kerala dealership workshops to support flood-affected vehicles while off-the-shelf arrangements are also being made for parts supply over the counter as needed.

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[Nairrk]

re: 'Car Brands Extend Customer Support for Kerala Floods.'

Mercedes-Benz Donates ₹ 30 Lakh To Kerala Flood Relief

Mercedes-Benz has also stationed a cross-functional task force, additional technicians and faster processing of claim insurance claims for customers in Kerala.

Apart from the contribution, Mercedes-Benz India has prepared a cross-functional task force comprising customer service teams to support those customers whose vehicles have been damaged. The cross-functional team is currently assessing the impact and preparing a contingency action plan, short to long-term in nature, as per the company.

Mercedes-Benz is also working with partner Allianz Global for recovering the affected vehicles and the retail work teams have committed additional manpower to support the customers. The dealers in Kerala have offered to absorb the towing charges for cars recovered Allianz Global. Technical experts from other states have also been deployed to Kerala to reduce the lead time and initiate faster repair of vehicles affected by the floods.

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[SilverEyez]

re: 'Car Brands Extend Customer Support for Kerala Floods.'

This is a very helpful initiative by car companies.
The conditions in Kerala are really bad,the citizens of Kerala really need help from all over India.
Yesterday read an article where Kerala Govt needs 4*4 cars owners to come forward with their cars and help the rescue team.
I hope more and more 4*4 owners come forward for to help Kerala.

 

[Nairrk]

re: 'Car Brands Extend Customer Support for Kerala Floods.'

Yes, situation is very critical. Around 164 people died so far.

Hope all our Members from Kerala are safe.?

(My area is not much affected - Even though heavy and continuous rain for last 4 days no flooding around. After a week, today the Sun is slowly coming out.)

 

[Nairrk]

re: 'Car Brands Extend Customer Support for Kerala Floods.'

Some images - the flood and trapped vehicles

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[SilverEyez]

Re: 'Car Brands Extend Customer Support for Kerala Floods.'

Thanks Nairrk for sharing the pics.
Its really unfortunate and sad situation.
Hope the weather changes and things come back to normal a.s.a.p

 

[Nairrk]

Re: 'Car Brands Extend Customer Support for Kerala Floods.'

Nissan India Announces Service Support for Customers Affected by Kerala Floods

Nissan India has announced a comprehensive service support to its affected Nissan and Datsun customers in Kerala. Given the events that have transpired after the Kerala floods, special emergency repair teams have been set up and additional trained personnel will be deployed from dealerships in neighbouring states to expedite turnaround time for the repairs. Nissan has also provided a free towing service.

Nissan India has also set-up a customer care service with a 24/7 special desk (Helpdesk Support Number: 022-62613360) for faster insurance claims and settlement for flood-affected vehicles in the state. In addition to this, exclusive bays have been assigned for customers across Nissan and Datsun workshops in Kerala. Customers can call the 24/7 toll-free helpline number 18002093456 for further assistance and details.

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[Nairrk]

Scary video of a car driving through an almost flooded bridge in Kerala

https://www.youtube.com/watch?v=GxnCtHyXXMY

 

[Akash1886]

Hyundai Creates Relief Task Force to Support Flood Affected Hyundai Vehicle Owners in Kerala

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Mr Stephen Sudhakar J, Sr Vice President, HMIL and Mr Y S Chang Sr GM (South Zone - Business Head), HMIL handing over the cheque of Rs 1 Crore towards the Kerala's Chief Minister Distress Relief Fund to Honourable Chief Minister of Kerala, Mr Pinarayi Vijayan, Honourable Chief Minister of Kerala.

-Contributes Rs 1 crore to Chief Ministers Disaster Relief Fund-
- More than 38 Flatbed Trucks and 32 Towing Trucks, pressed into action to assist customers

- Over 100 technicians assigned to work round the clock to bring vehicles back on roads

- 78 Emergency Road Assistance (ERS) vehicles on alert in Kerala State

- 50% discount on depreciation on insurance claim

- Special discount on parts and lubricants

- To contribute Rs. 1 Crore towards Kerala Chief Minister’s Distress Relief Fund (CMDRF)

New Delhi, Aug 18, 2018: Hyundai Motor India Ltd. (HMIL), the country’s second largest car manufacturer and the largest car exporter since inception today announced to create Hyundai Relief task Force to enhance the scope of activities and services for vehicle owners affected by the untimely floods in Kerala. Hyundai has stationed dedicated emergency road service team to support the flood affected customers/ vehicles along with 38 flatbed trucks and 32 Towing Trucks to assist customers in Kerala.

In addition, Senior executives of the company, Mr. Stephen Sudhakar J, Sr. Vice President and Mr. Y.S. Chang, Sr. GM (South Zone-Business Head) met the Honorable Chief Minister of Kerala Mr. Pinarayi Vijayan at the secretariat in Thiruvananthapuram today, on behalf of Mr. Mr. Y K Koo, MD & CEO, Hyundai Motor India, to hand over the cheque of Rs. 1 Crore Rupees to towards the Kerala’s Chief Minister's Distress Relief Fund (CMDRF).

On relief efforts for vehicle owners in Kerala, Mr. Y K Koo, MD & CEO Hyundai Motor India said, “Hyundai as a responsible corporate citizen has ramped up its service support to customers in Kerala. This contribution is Hyundai’s way of expressing solidarity with the people of Kerala, as they rebuild their lives in the aftermath of the recent devastating floods. With the vision of being lifetime partners of our customers we will continue to extend support to further strengthen our efforts to create on ground impact.”

In order to ensure the availability of services in every part of the city Hyundai has activated a toll free number (0124-4343937) for towing the vehicles and over 100 technicians will assist the vehicle owners by offering timely delivery. Special discounts on parts are being offered on repairs/ restorations of flood affected vehicles along with 50% discount on depreciation on insurance claims.

About HMIL

Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company (HMC). HMIL is the second largest car manufacturer and the number one car exporter since inception in India. It currently has nine car models across segments – EON, GRAND i10, ELITE i20, ACTIVE i20, XCENT, VERNA, ELANTRA, CRETA & TUCSON. HMIL’s fully integrated state-of-the-art manufacturing plant near Chennai boasts advanced production, quality and testing capabilities.

HMIL forms a critical part of HMC’s global export hub. It currently exports to around 88 countries across Africa, Middle East, Latin America, Australia and Asia Pacific. To support its growth and expansion plans, HMIL currently has 495 dealers and more than 1,309 service points across India. In its commitment to provide customers with cutting-edge global technology, Hyundai has a modern multi-million dollar R&D facility in Hyderabad. The R&D centre endeavours to be a center of excellence in automobile engineering.

Regards

Akash

 

[anshuman8]

Thanks for this thread. The scenes are very disturbing with so much loss of life, property and others.

One direct fall out would be flood affected cars which would take time to bring back to life.

 

[Nairrk]

Maruti Suzuki, employees pledge Rs 3.5 crore for Kerala flood relief

NEW DELHI: Maruti Suzuki India said today that the company along with its employees will donate Rs 3.5 crore as Kerala flood relief effort.

It has donated Rs 2 crore towards the Prime Minister's National Relief Fund to strengthen relief, rebuilding and rehabilitation efforts of the government, Maruti Suzuki India said in a statement.

In addition, employees of the company will make a contribution amounting to Rs 1.5 crore, it added.

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[anshuman8]

Since there is no dedicated thread for Kerala Floods , posting this here.

See the condition of Renault Yard in Kochi. Will these unsold cars be passed off later to gulliable customers. Or they would be refurbished and sold at discounts. People in Kerala beware of buying any old inventory cars later this year which might had been flood affected.

Source - https://twitter.com/DavidJo45549962...floods-and-fake-news/articleshow/65501377.cms

 

[Nairrk]

Oh..more than 75/80 cars are almost under water.

What they are going to do - just clean in it and deliver to the customers who may not be aware of the status of these cars?

 

[kasscon]

I think these cars will be sold on a discount as I think these would be covered under Insurance by the company/dealer.

Hopefully, new customers will not become the poor pigs for these cars :)