Thread Starter
#1
I have an Airtel brodband in my residence & they have been giving me great service with good support till now.
My office had an MTNL line which was pathetic & very slow. So I decided to shift to Airtel consideing my good experiences.
The goods -
1) I placed a request online. Within 2 hours, I got a call from them. they explained me the plan details & informed me that I will have to pay Rs. 250/- as installation charges & also buy my own modem as Airtel does not provide a modem. I was fine with it. I was told that I will get a call within 72 hours & then within 7 days, the installation will be done.
2) The Airtel engineer came to my office the next day itself, instead of calling me. He explained the plans & filled the form. He also told me that since the connection is in my company's name, I would get the modem for free, I can buy a wireless router by paying extra. Also, installation charge is NIL!
3) The next day the Airtel guys came to my place to do the connection. Please note that I was initially informed that all this would happen within 10 days but this was happening within 2 days. Now, instead of a normal modem, they gave me a wireless modem for free.
4) After the whole installation, they connected me to the helpline number where the executive confirmed my details, explained the plan, billing details, helpline number, payment modes, account details, etc. & also enquired whether they had taken any money from me...
5) In my residence, I have had very few issues with the line, but whenever I have had one, it has been solved under 4 hours. Thats their policy.
So all in all, I am happy as the installation was free for me (as against Rs. 250/-) & also I was given a wireless modem by Airtel (as against my own modem). I am getting 4 Mbps speed till 10GB for Rs. 1099/- (without taxes).
The bad -
1) The installer came very late & I had to wait till 8 pm with him!
My office had an MTNL line which was pathetic & very slow. So I decided to shift to Airtel consideing my good experiences.
The goods -
1) I placed a request online. Within 2 hours, I got a call from them. they explained me the plan details & informed me that I will have to pay Rs. 250/- as installation charges & also buy my own modem as Airtel does not provide a modem. I was fine with it. I was told that I will get a call within 72 hours & then within 7 days, the installation will be done.
2) The Airtel engineer came to my office the next day itself, instead of calling me. He explained the plans & filled the form. He also told me that since the connection is in my company's name, I would get the modem for free, I can buy a wireless router by paying extra. Also, installation charge is NIL!
3) The next day the Airtel guys came to my place to do the connection. Please note that I was initially informed that all this would happen within 10 days but this was happening within 2 days. Now, instead of a normal modem, they gave me a wireless modem for free.
4) After the whole installation, they connected me to the helpline number where the executive confirmed my details, explained the plan, billing details, helpline number, payment modes, account details, etc. & also enquired whether they had taken any money from me...
5) In my residence, I have had very few issues with the line, but whenever I have had one, it has been solved under 4 hours. Thats their policy.
So all in all, I am happy as the installation was free for me (as against Rs. 250/-) & also I was given a wireless modem by Airtel (as against my own modem). I am getting 4 Mbps speed till 10GB for Rs. 1099/- (without taxes).
The bad -
1) The installer came very late & I had to wait till 8 pm with him!