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For a 10th consecutive year, Maruti Suzuki ranks highest in customer satisfaction with authorized dealer service in India. Maruti Suzuki achieves an overall CSI score of 824 and performs particularly well in the service advisor and service facility factors. Following Maruti Suzuki in the rankings are Honda (791) and Mahindra (757).
The 2009 India Customer Service Index (CSI) Study is based on responses from more than 5,800 owners of nearly 50 different vehicle models. The study was fielded from May to August 2009 and includes customers who had purchased their vehicles between May 2007 and August 2008.
Source - JD Power
Safety and convenience are basic needs for customers, said Arora. "Providing 24/7 roadside assistance is likely to provide customers with the sense of added comfort in their hour of need and is also likely to add to their satisfaction both with the dealership and vehicle brand."
Source - JD Power