Thread Starter
#1
Hi,
Please excuse my writing skills as I am not so good in it. The following is happened accidently and now I look forward for the opinion from forum members. I know that the distinguished members will extend their help towards me to take appropriate decision.
It all started in the month of May 2012. Me and my friend was searching used bikes websites for a used Royal Enfield which my friend was so passionate about. We have searched many post and have made many calls to select one but unfortunately he wasn't pleased with any of them. Since he was so passionate, I thought of playing a trick to make him purchase a new one instead of wasting time by searching for a used one.
So it was the day, the Good Friday a holiday for me and my friend working in two extremely opposite locality in Bangalore. We both went in search for Enfield showrooms and visited two showrooms in Bangalore in that day. We enquired for both Electra and Thunderbird and was told that the waiting period would be around 4 to 6 months in Bangalore for both the models. Though I was interested in Classic, we changed decision because of long waiting period for Classic. After visiting showroom, we came back to home and he seems bit confused as he felt uneasy with the dealers far from his place.
So, to make him purchase, I just told him that I too wanted to book a thunderbird which made him confident and we both went back to showroom and booked two bullets (one Electra and a Thunderbird) with waiting period 4 to 6 months. I was sure that I will cancel my booking later once he get delivery of Electra.
Since the showroom was so close to my office, I made numerous visit to enquire about the status of Electra and because of my frequent visit, they made it ready exactly after 4 months. As agreed , we got the Electra on September 2012 and we both went and took delivery of same immediately after making full payment to the dealer.
The real drama has started here.... As mentioned above, I was made up to cancel my booking(thunderbird) after delivery of my friend's Electra, I went and filled the cancellation form on 16th of September 2012. I was assured that my booking amount will be credited to my account automatically after 20 working days which I agreed as I was shifting from Bangalore for few months time.
Actually I forgotten about this as those days were busy with lots of outstations works and failed to follow up for the payment for first 3months. I was in an impression that the amount will be crediting to my account in time but that never happened till today...
After three months, I came back to Bangalore and went to the showroom to inform them about non-receipt of booking amount which paid to them around 7 months back. The answer was like "sorry sir, We could not process your request in time but be rest assured payment in another 7 days time". I again did not do follow up by trusting them completely that was a mistake from my end. Waited around two weeks, and visited them again on a Sunday and their response was like, "Sir, today our Manager is not available, please drop your contact number for him to contact you within two days". I gave my mobile number and came back.
But I was totally disappointed as I never got a call from them regarding this. Since I started to feel like being cheated, I went again there 10 days back and had a heated argument with them. But those girls were helpless as their manager wasn't available even that working day. After heated arguments for 1 - 1.5 hours, I came back with assurance to get refund within another two days.
I have waited around ten days and went back yesterday to their place to meet their manager personally. Fortunately or unfortunately he was their in their showroom and was responding to my query in such a way that it was my mistake that I did not do follow up with them from the beginning.
Our arguments went for more than two hours and he gave assurance to pay the amount in 7 days time which was not acceptable to me because of earlier experience. I stood adamant for instant settlement else I was thinking to approach Consumer court to help me for refund for mental/physical/financial agonies I have experienced from them. To find a solution without legal formalities, I gave them another two options either to deliver me a new Thunderbird in 7 days or a classic in twenty days. He was not willing to accept this at the beginning but finally he is now agreed to deliver me a all new thunderbird350 in 7 days time.
Here I would like the forum members to post your opinion about the incident. I have three options now,
1. Take delivery of bike after 7 days
2. try luck by waiting another 7 days for refund as assured by manager
3. Go to legal formalities and try to negotiate for the losses incurred.
I did not mention the name of dealer because I believe that there are still peaceful remedy for this.
Now, could you guys please post your valuable inputs to this. Do you think this is normal with all the Royal Enfield dealers or is it purposely done at the dealer end by presuming that I had to shift from Bangalore?
Your inputs will definitely help me to take a good decision to end the dilemma happening around for last few months.
Please excuse my writing skills as I am not so good in it. The following is happened accidently and now I look forward for the opinion from forum members. I know that the distinguished members will extend their help towards me to take appropriate decision.
It all started in the month of May 2012. Me and my friend was searching used bikes websites for a used Royal Enfield which my friend was so passionate about. We have searched many post and have made many calls to select one but unfortunately he wasn't pleased with any of them. Since he was so passionate, I thought of playing a trick to make him purchase a new one instead of wasting time by searching for a used one.
So it was the day, the Good Friday a holiday for me and my friend working in two extremely opposite locality in Bangalore. We both went in search for Enfield showrooms and visited two showrooms in Bangalore in that day. We enquired for both Electra and Thunderbird and was told that the waiting period would be around 4 to 6 months in Bangalore for both the models. Though I was interested in Classic, we changed decision because of long waiting period for Classic. After visiting showroom, we came back to home and he seems bit confused as he felt uneasy with the dealers far from his place.
So, to make him purchase, I just told him that I too wanted to book a thunderbird which made him confident and we both went back to showroom and booked two bullets (one Electra and a Thunderbird) with waiting period 4 to 6 months. I was sure that I will cancel my booking later once he get delivery of Electra.
Since the showroom was so close to my office, I made numerous visit to enquire about the status of Electra and because of my frequent visit, they made it ready exactly after 4 months. As agreed , we got the Electra on September 2012 and we both went and took delivery of same immediately after making full payment to the dealer.
The real drama has started here.... As mentioned above, I was made up to cancel my booking(thunderbird) after delivery of my friend's Electra, I went and filled the cancellation form on 16th of September 2012. I was assured that my booking amount will be credited to my account automatically after 20 working days which I agreed as I was shifting from Bangalore for few months time.
Actually I forgotten about this as those days were busy with lots of outstations works and failed to follow up for the payment for first 3months. I was in an impression that the amount will be crediting to my account in time but that never happened till today...
After three months, I came back to Bangalore and went to the showroom to inform them about non-receipt of booking amount which paid to them around 7 months back. The answer was like "sorry sir, We could not process your request in time but be rest assured payment in another 7 days time". I again did not do follow up by trusting them completely that was a mistake from my end. Waited around two weeks, and visited them again on a Sunday and their response was like, "Sir, today our Manager is not available, please drop your contact number for him to contact you within two days". I gave my mobile number and came back.
But I was totally disappointed as I never got a call from them regarding this. Since I started to feel like being cheated, I went again there 10 days back and had a heated argument with them. But those girls were helpless as their manager wasn't available even that working day. After heated arguments for 1 - 1.5 hours, I came back with assurance to get refund within another two days.
I have waited around ten days and went back yesterday to their place to meet their manager personally. Fortunately or unfortunately he was their in their showroom and was responding to my query in such a way that it was my mistake that I did not do follow up with them from the beginning.
Our arguments went for more than two hours and he gave assurance to pay the amount in 7 days time which was not acceptable to me because of earlier experience. I stood adamant for instant settlement else I was thinking to approach Consumer court to help me for refund for mental/physical/financial agonies I have experienced from them. To find a solution without legal formalities, I gave them another two options either to deliver me a new Thunderbird in 7 days or a classic in twenty days. He was not willing to accept this at the beginning but finally he is now agreed to deliver me a all new thunderbird350 in 7 days time.
Here I would like the forum members to post your opinion about the incident. I have three options now,
1. Take delivery of bike after 7 days
2. try luck by waiting another 7 days for refund as assured by manager
3. Go to legal formalities and try to negotiate for the losses incurred.
I did not mention the name of dealer because I believe that there are still peaceful remedy for this.
Now, could you guys please post your valuable inputs to this. Do you think this is normal with all the Royal Enfield dealers or is it purposely done at the dealer end by presuming that I had to shift from Bangalore?
Your inputs will definitely help me to take a good decision to end the dilemma happening around for last few months.
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