Re: Ugly Face of Volkswagen India !
Darling you are talking moral stuff here . What must be done morally real life dosent allways function in moral way atleast in India so we have scams .
VW has a chance in this case to show its consumer friendly attitude as a " good will gesture only " if they do it or not is yet to be seen which in all possibilities they must do
Til, then the thread title is misleading .
Agreed
Yes, same legal response from a reputed company as the manufacturer, in terms of thier "Customer care" and to have customer loyalty
Other than this Yes, it is the sole responsibility of KSM !!
Going by law will not win the hearts of customers, a sale is not always made legally but with reputation of company, its customer centric thinking !!
If the problem is not in legally in their territory they just cannot wash of their hands say that go and die with the dealer. I can just manufacture and beyond that I don't have control. simple example to you : though we are manufacturers of the product having channel partners, but we do lot of things beyond this legality keeping the customers in mind as our products are bought by customers thru' a channel looking at our reputation
This is only my personal view and explanation and no offence on your views
Yes, same legal response from a reputed company as the manufacturer, in terms of thier "Customer care" and to have customer loyalty
Other than this Yes, it is the sole responsibility of KSM !!
Going by law will not win the hearts of customers, a sale is not always made legally but with reputation of company, its customer centric thinking !!
If the problem is not in legally in their territory they just cannot wash of their hands say that go and die with the dealer. I can just manufacture and beyond that I don't have control. simple example to you : though we are manufacturers of the product having channel partners, but we do lot of things beyond this legality keeping the customers in mind as our products are bought by customers thru' a channel looking at our reputation
This is only my personal view and explanation and no offence on your views
VW has a chance in this case to show its consumer friendly attitude as a " good will gesture only " if they do it or not is yet to be seen which in all possibilities they must do
Til, then the thread title is misleading .