10000 KM Done & Vibration issue:
Hello Everyone, updating thread after a long time. Jupiter has completed 10K Kilometers last month.
I have replaced the old battery under warranty, they gave me the same AMCO battery. It took them 14 days to source the replacement battery from Hyderabad that too after writing mail to TVS. I had a phone conversation regarding the delay of replacing battery, I called the toll free number but could not connect the call so they made a call back the next day and without even listening to me they just asked me to visit the Authorized Service Center and talk to them.
Meanwhile I was busy and could not go and replace the battery and Visited showroom on 8th August, The person said they received the battery on 29th but could not inform me as they did not have my contact number. Anyways I asked them to fit the new battery. The person who was fitting the battery forgot to put belt and discharge pipe to new battery. That guy was not even mechanic, he is there to wash bikes. I asked SA why is a washing boy fitting battery to which he said its not a big thing to do mechanics are busy with other bikes so that washing guy was doing that job. Had he made some mistake while fitting the battery the wiring could be damaged.
I also reminded him of the Vibration/ Jerking issue. I asked him to take a test drive and went along with him. He told that its not even an issue, its normal for Scooters to have jerks like this and it will not have any effect. I said I have driven other Jupiter and did not find issue then he said that once I reach 10000 km the issue will be resolved. How on earth will it be resolved itself? TVS what are you doing? Why hire Idiots who dont know about the Vehicles.
After test drive he admitted that there is jerking issue and I asked them to fix it. He asked me to come after EID ( which was on Aug 12) and they will fix it. They even admitted that other Jupiter owners have also reported the issue but they are just sending them saying that its a common issue for scooter to behave like that.
I was busy with other commitments and could not visit Showroom, but today afternoon I went there at 1:30 pm and they were on lunch break. I waited for the SA to arrive and asked them to fix it. He said " When you come for next service we will fix it" as he was lazy to make a job card that time that too when they did not have vehicles to work on. The mechanics were roaming here and there without work. I was adamant and asked him to fix it right then. We again went for the test drive and he just did not want to acknowledge that there was issue with the vehicle. He said this is a belt driven vehicle and it behaves this way. Then I asked him why it happens only at certain speed and why other models dont have the issue to which he replied all the vehicles are like that.
This pissed me off and I said KEEP YOUR WORDS, I am going to write email to TVS regarding this and see what happens, he kept quiet after that.He was unaware that I was Mechanical Engineer and knew about vehicles. After we went to showroom the senior mechanic said that he knows about the issue and he will do the job. I asked him to fix it and he did a good job. They opened the Engine cover on the left and it was full of dirt. Then he cleaned the dirt from air blast and wiped with clean Cloth.
I noticed scratches there, and asked how did it happen? He didnt know either. I did not get satisfactory answer from him. He said those scratches might have occurred during manufacturing but as far as I know it will have a quality check before being assembled. Can anyone tell me how the scratches were formed?
The mechanic cleaned the Clutch and belt and applied grease on metal parts he also applied chain lube before fitting the panel. I took the test drive and the vibration/jerking was reduced significantly but it is still there. I think I have to live with it as nobody is able to find out the actual issue.
I am happy that the annoying vibrations have reduced to some extent but would have been satisfied if they had rectified the problem and fix it permanently. But these service center guys dont even accept that there is issue in the first place. I dont know how many people they are fooling with same theory. If this continues then people will stop buying TVS vehicles, please dont hire these idiots who dont have knowledge about the vehicles. Manufacturing vehicles and selling them is a different thing but providing quality support after selling is another thing. Unless TVS take action in this matter, they will lose customers. I request TVS to hire people who have knowledge about vehicles and are trained, not those who dont understand the issue and ask customers to live with it forever.
