Total Customer Satisfaction (TCS) 2010


Thread Starter #1

Akash

Core Team
Joined
Sep 22, 2009
Messages
6,347
Likes
452
Location
NYC
Here are the segment wise results of the Total Customer Satisfaction (TCS) 2010. Maruti Suzuki Alto topped the list while the much hyped Tata Nano found a position at the bottom.

  • Entry Compact: Maruti Suzuki Alto
  • Premium Compact: Maruti Suzuki Zen Estilio &AStar
  • Upper Premium Compact: VW Polo & Maruti Suzuki Swift
  • Entry Mid-Size: Maruti Suzuki Swift DZiRE
  • Mid-Size: Honda City & Ford Fiesta
  • Premium Mid-Size: Toyota Corolla Altis
  • Entry Luxury: VW Passat
  • SUV / MPV: Toyota Innova & M&M Scorpio
  • Premium SUV: Honda CRV
 
Joined
Oct 23, 2009
Messages
9,165
Likes
329
Location
Chennai
Good to see VW Polo and Passat topping the charts! Rest all are in the expected lines.


BTW what's the source buddy?
 

350Z

Core Team
Joined
Aug 10, 2009
Messages
18,412
Likes
6,164
Location
New Delhi
No wonder why Maruti Suzuki continues to top the customer satisfaction survey. But the fire incidents appears to have severly affected the sales as well as the reputation of Tata Nano. Though Tatas are now doing everything to set the things back on the track.

Drive Safe,
350Z
 
Joined
Aug 22, 2009
Messages
3,084
Likes
32
Location
Chennai
Good Results from the Jury!

Nice to see VW topping two segments.

Suprised to miss Hyundai & Tata in the list!!
 
Thread Starter #6

Akash

Core Team
Joined
Sep 22, 2009
Messages
6,347
Likes
452
Location
NYC
Nice to see VW topping two segments.
Suprised to miss Hyundai & Tata in the list!!
Add me to that list. However i am delighted to see VW giving good service experience to their customers unlike Skoda.

ilango[speed thirst];69034 said:
Expecting tata in this , like expecting a corruption free govt
[lol]
Tata has a long way to get into this list.
 
Joined
Aug 22, 2009
Messages
1,489
Likes
103
Location
Coimbatore
I'm surprised to see Mahindra here. From my experience with Logan, Mahindra service station was under equipped with SAs lacking enough knowledge about the car.

Tata has a long way to grab a spot in this list.
 
Top Bottom