Tata Motors: The Story Of Epic Journey


Akash1886

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Tata Motors achieves a milestone: Installs 1 Lakh telematic systems on its Medium & Heavy Commercial Vehicles

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(L-R):Mr. Gunter Butschek - CEO & MD, Tata Motors, Mr. O P Bhatt - Independent Director, Board of Directors of Tata Motors, Mr. Matthew Hague, Owner and Executive Director of Microlise, Sir John Peace, Chairman of The Midlands Engine, Mr. William Hopkinson, First Secretary (Investment) and Mr. Andy Street, Mayor of West Midlands.

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(L-R):Mr. Matthew Hague, Owner and Executive Director of Microlise presenting an award to Mr. Gunter Butschek - CEO & MD, Tata Motors for successfully install 100,000 telematic systems on Tata Trucks

Setting a new benchmark in the connected vehicle technologies, Tata Motors becomes the first OEM to install 1 Lakh advanced telematic systems on its Medium & Heavy Commercial Vehicles. Tata Motors, continuing on its century old tradition of setting new standards, of pioneering new technologies and being the undisputed leader in the commercial vehicles, was the first OEM to adopt this technology and integrate it into its offering in India, under the brand name of Tata Fleetman.

This milestone was celebrated in the presence of Sir John Peace, Chairman of ‘The Midlands Engine’, Mr. Andy Street, Mayor of West Midlands, Mr. Matthew Hague, Owner and Executive Director of Microlise, Mr. William Hopkinson, First Secretary (Investment) in the presence of and other dignitaries from the UK Delegation along with senior leadership of Tata Motors – Mr. Gunter Butschek - CEO & MD, Tata Motors, Mr. O P Bhatt - Independent Director, Board of Directors of Tata Motors and Mr. Rajendra Petkar, CTO, Tata Motors.

Tata Motors launched the Tata Fleetman Telematics in India in response to a growing market needs for better fleet control and greater fleet utilization. Tata Fleetman however, goes much beyond the basic location-based services that have now become commonplace. It generates a rich fleet insights, and goes on to collaborate with the customers to offer specific interventions towards improvement in the utilization, performance and safety of the fleet. With over 1200 workshops, Tata Fleetman is gearing up for next level of fleet telematics with advanced trip / journey management features that cater to the complex requirements of sectors like e-commerce. Tata Fleetman enjoys the patronage of happy customers benefitting from the rich data that gets generated.
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Tata Motors inks multiyear partnership with the Pro Kabaddi League​

~Signed 3 year sponsorship deal with PKL as Associate Sponsor~

~ Continues its association with the U.P. Yoddha team for the second year as its principal sponsor~

Mumbai, October 06, 2018: The Commercial Vehicles Business Unit (CVBU) of Tata Motors today announced a three-year long partnership with the Pro Kabaddi League (PKL) as Associate Sponsor, starting this season. Concurrently, Tata Motors will extend their commercial support to Pro Kabaddi franchisee U.P. Yoddha as the principal sponsor for the second consecutive year. With the aim to promote and encourage sporting talent across India and overseas, this partnership is in line with the Tata Motors objective to strengthen its long-term association with Kabaddi. Through this partnership, Tata Motors hopes to build deeper connections with stakeholders across India, including drivers, fleet owners and the general public at large.

This year, Tata Motors will be introducing two new elements in the league. The best defender will be awarded the “Tata Ace Defender of the Match” award after each game. Tata Ace Defender of the Match will culminate into “Tata Ace Defender of the Season” at the end of the Season. Tata Motors will also give out the title of “Tata Ace Fan of the Match” with winner getting a golden chance to watch one of the Live PKL match from the designated VIP Box and also get an opportunity to appear on television.

Commenting on this development, Mr. Girish Wagh, President – Commercial Vehicle Business Unit, Tata Motors said, "Games like Kabaddi have always been at the forefront to connect with the masses in India exemplifying the energy, the passion and dynamism which the Tata Motors Commercial Vehicle Brand has always been associated with. Kabaddi as a sport is a passion in our hinterland and PKL is elevating the game through high visibility and appeal to the country at large. Commercial Vehicles are the backbone of our economy and in some manner touch everyone’s life on an everyday basis– and Kabaddi as a sport is also one for the masses and touches all sections of Society. We are truly delighted to partner with the Pro Kabaddi League franchise and continue our association with the U.P. Yoddha team. We are confident that these associations will reap great benefits in building deeper connections with more natural roots in the heartland of India – something few other sports or marketing events can ever match."

In India, an indigenous sport like kabaddi, that has been around for thousands of years, enjoys a considerable following among the masses. But unlike cricket, its relatively recent and more mainstream counterpart, kabaddi does not garner the recognition and monetary compensation it warrants. By forging a three-year alliance with the Pro Kabaddi League, Tata Motors aims to alter this scenario for the better.

This is not the first tryst Tata Motors has had with the Pro Kabaddi League. Tata Motors began the association with Kabaddi with U Mumba in 2016, for two consecutive seasons of the Pro Kabaddi League. Since last year, the company has been associated with U.P. Yoddha and has extended their commercial support as the principal sponsor of the team this year as well. The PKL has the second highest viewership of any sport in India. The League has grown from 8 teams to 12 teams, and the period has also been extended to 3 months this year.

Tata Motors is passionate about the ‘Sportification of India’. The company is committed to promoting and discovering sporting talent and enabling the youth of this country to achieve their dreams. In recent times, the company has been associated with various sports including wrestling (WFI), cricket (IPL) and football (Jamshedpur FC).
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Akash1886

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Tata Motors launches nation-wide free service camp for Commercial Vehicles

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Key Highlights:

· Organizes free service check-ups from 23rd – 29th October across 1500+ dealer & Tata Authorized Service Stations (TASS) in India

· Special promotional offers associated with spare parts, labour and Profile Engine purchases.

· Initiated the Grahak Samvaad Campaign to apprise customers of the 25+ initiatives for an enhanced after sales experience

India, October 22, 2018: In a bid to strengthen its commitment to offer innovative solutions to customers, Tata Motors CVBU division celebrates National Customer Care day on 23rd October every year to commemorate the day the company got its first customer. Tata Motors expresses gratitude to customers every year and initiates a nation-wide free service camp ‘Grahak Seva Mahotsav’ for all Tata commercial vehicle owners across the country. This unique customer centric initiative will take place across 1500+ Tata Motors workshops between October 23 and 29, 2018. At this service camp, owners can also avail attractive discounts on spare parts, labour and Profile Engine purchases. The Grahak Seva Mahotsav conducted last year received an overwhelming response with over 1.5 lac customers visiting the camp.

The company will also launch the Grahak Samvaad campaign starting from 24th Oct till 31st Oct. Through this campaign, Tata Motors customer care team will organize meetings with the commercial vehicle customers and fleet owners to educate them about the innovative offerings of the company. The team will also collect feedback to enhance customer experience. As a part of this campaign, Tata Motors will also bestow customers by awarding for Service Loyalty.

Commenting on the occasion, Mr. R. Ramakrishnan, Global Head Customer Care, Commercial Vehicle Business Unit, Tata Motors Limited, said, “Commercial vehicles are the pillars of strength of any country’s economy. This initiative has given us an opportunity to support those who support our economy. At Tata Motors, we have always aimed to provide the best after sales experience to all our customers. On the very special occasion of National Customer Service Day, we wish to celebrate the close connect we share with our valued customers and trusted channel partners. The Grahak Samvaad initiative will help Tata Motors achieve new heights of customer satisfaction by providing a host of innovative solutions to commercial vehicle owners.”

This year, Tata Motors Ltd also launched its own brand of oil “Tata Motors Genuine Oil” in the month of Jan’18. It is an oil specifically formulated & tested for Tata Motors vehicles, which provides superior performance, longer aggregate life & higher vehicle longevity.

The company recently deployed a special performance monitoring cell having a dedicated team of trained performance monitoring executives, also known as ‘Drona Drivers’, to assist customers in improving vehicle performance and reducing overall cost of operations.

With over 2000+ touch points across the country, the company hopes to develop and deploy effective modern dealership models, to significantly improve customer experience and convenience across its network, while also improving penetration and driving quality, building strong, lasting relationships with its customers.

As a benchmark of Corporate Excellence worldwide, Tata Motors limited has been declared as the Winner of “Golden Peacock National Training Award’ for the year 2018 by the Institute of Directors (IOD), India.

The company aims to achieve complete customer satisfaction and sustain it throughout the life cycle of the vehicle. To achieve this, Tata Motors offers the following initiatives:

· Customer Care App: Single window mobile application which gives access to a host of features including emergency SOS, Service Booking facility, Maintenance tips, Service History, Dealer location GPS Trip Meter, Daily diesel prices, DEF locator, etc.

· Tata Alert: Roadside assistance programme with assurance of problem resolution within 24 hours for all Tata Motors commercial vehicle models under warranty period, anywhere across the country irrespective of location. Acknowledgement time of 30 minutes & reach time of 4 hours, else a compensation paid up to Rs. 1000/day.

· Tata Zippy: This is a repair time assurance programme applicable for any BS4 vehicle which is reported at Toll-free/ Workshop within 12 months from its date of sale or 14 months from its date of production (whichever is earlier). Assurance of problem resolution within 48 hours, else a compensation paid up to Rs. 500 to Rs. 2000/day and up to Rs. 5000/day post 24 hours on Prima Tippers.

· Tata Kavach: This programme is for accidental repairs with assurance of 15 days repair time or else compensation upto Rs. 2000/day is paid to customers on account of delayed delivery for accidental vehicles. It is applicable for vehicles that are insured under Tata Motors Insurance, at selected workshops only.

· Priority first: Special priority desk to support premium vehicle segment i.e. Prima & Ultra. 100% monitoring for vehicles reported at workshop. 24 hours vehicle delivery commitment for Prima Tippers or else compensation paid up to Rs. 5000/day.

· Service Onsite: To meet tight project schedules, tippers are deployed on-site, which are away from town-based dealers or TASS, get on-site service through on-site packages.

· Mobile Service Van: With this service, customers can avail quick services at their doorstep.

· Mobile Workshop & Container Workshops: 212+ Mobile Workshops and 513+ container workshops across India provide onsite service to vehicles, to save time and cost of repair.

· Tata Genuine Parts (TGP): There are 6 warehouses (5 regional and 1 central) which are near to customers for parts supply.

· Tata Fleet Management Solutions (FMS) is offered to large customers/fleet owners, covering the gamut of vehicle maintenance. Tata Motors takes complete ownership of vehicle repair & provides 24x7 service facility and caters to 71% to City’s transport need. The service is presently provided to DTC and CTU covering 5,00,000 Kms daily.

About Tata Motors

Tata Motors Limited (BSE: TATAMOTORS), a USD 45 billion organisation, is a leading global automobile manufacturer of cars, utility vehicles, buses, trucks and defence vehicles. Part of the USD 100 billion Tata group, Tata Motors is India’s largest and the only OEM offering extensive range of integrated, smart and e-mobility solutions. Tata Motors has operations in the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 109 subsidiary and associate companies, including Jaguar Land Rover in the UK and Tata Daewoo in South Korea.

With a focus on engineering and tech enabled automotive solutions catering to the future of mobility, Tata Motors is India’s market leader in commercial vehicles and amongst the top four in the passenger vehicles market. With ‘Connecting Aspirations’ at the core of its brand promise, the company’s innovation efforts are focused to develop pioneering technologies that are sustainable as well as suited to evolving aspirations of the market and the customers. Tata Motors strives to bring new products that fire the imagination of GenNext customers, fueled by state of the art design and R&D centers located in India, the UK, Italy and Korea. Internationally, Tata commercial and passenger vehicles are marketed in countries, spread across Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS, and Russia.
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Akash
 

Akash1886

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Tata Motors ‘Ghar Lao Gold’ Contest winners felicitated by Akshay Kumar

Winners from New Delhi, Chhattisgarh, Assam, Bihar and Rajasthan

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India, October 25, 2018: Encouraging self-employment and entrepreneurship in India, Tata Motors is excited to announce the winners of the ‘Ghar Lao Gold’ contest – a competition aimed to discover entrepreneurs with the most creative ideas, comprising the Tata Ace Gold. The five winners have each won a brand-new Tata Ace Gold worth Rs. 3.78 lakhs handed over by the superstar and brand ambassador of Tata Motors Commercial Vehicles, Akshay Kumar. The winners and the budding entrepreneurs, with the legendary Tata Ace Gold will look to implement their innovative ideas and turn it into a reality.

Here is a brief introduction of the 5 budding entrepreneurs, who participate and emerged victorious in the Ghar Lao Gold contest. Out of 25,600 participants, this outstanding bunch proved their mettle.

1. Anish Kumar – A well-qualified Mechanical Engineer who belongs to Patna, Bihar. He wants to pursue his dream while serving the society at large. His idea is to start a road repairing business where he aims to repair potholes. According to Anish, these potholes on the road cause numerous accidents every year. He envisions becoming India’s largest ‘quality’ road repairing contractor in the coming years.

2. Rahul Tak – He hails from Ajmer, Rajasthan and is an expert in servicing the heart of electrical transformers, which is called OLTC (On Load and No Load Tap Changer). The OLTC requires servicing and small quantity of transformer oil periodically. Rahul’s business idea is to install a small servicing unit in Tata Ace Gold and service transformers across the length and breadth of his district and expand it further over the years.

3. Roma Roy – The wife of an NTPC employee based in Korba, Chhatisgarh, and this homemaker’s dream is to start a mobile theme-based restaurant. Her business venture will be one of a kind in the remote are where she lives with over 300 other families.

4. Gurinder Singh – A 51 year old automobile spare parts marketing professional from Delhi, who left his job of 20 years to venture on his own. His idea with Tata Ace Gold is to establish his own automobile spare parts logistics business from scratch.

5. Aniketh Roy – A local boy from a small village in Silchar, Assam known as Saidpur. The area has poor infrastructure with almost non-existent roads. His great vision is to help all the farmers in his village by transporting their agricultural produce to the nearest town. They are currently managing this with great difficulty. A lot of produce gets wasted because it is not transported in time. He wishes to expand his venture to the farmers in nearby villages in the future.

On an average, in every 3 minutes, an Ace has created a new business, generated employment and inspired entrepreneurship opportunities, thus transforming lives in the remotest areas in India. Strategically designed to perform all tasks for the last mile movement, the Ace continues to remain the preferred choice of Indian entrepreneurs and small businesses in the country. Through the ‘Ghar Lao Gold’ contest, Tata Motors continues to inspire the new generation of up-and-coming entrepreneurs.
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JT Special Vehicles introduces brand JTP

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(From L-R) Mr. Mayank Pareek, President – Passenger Vehicles Business Unit, Tata Motors, Mr. Guenter Butschek, CEO & MD, Tata Motors and Mr. J Anand, Co – Promoter & Director, JTSV & MD, Jayem Automotives at the launch of the Tiago JTP and the Tigor JTP at Coimbatore. Priced at Rs.6.39 lakhs and Rs.7.49 lakhs respectively, these power-packed cars promise to bring smiles after every drive. Tata Motors and Jayem Automobiles have worked towards the development of JTP range of performance vehicles to offer exciting, innovative and aspirational products that bring back the “Joy of Motoring” to the Indian customers.

102618 Final Press Release - JT Special Vehicles (JTSV) launches its fir...-1.jpg

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Tata motors registers 11% growth YoY as against industry growth of 2%. The domestic sales for Oct 2018 is 18290.


Tata Motors continues its growth momentum in the domestic market registering 18% increase in sales in October 2018
Key growth drivers: M&HCV (16%), I&LCV (29%), SCV Cargo & Pickups (30%) and Passenger Vehicles (11%)


Mumbai, November 1, 2018:
In October 2018, Tata Motors registered a strong growth of 18% at 57,710 units as against 48,886 units over last year due to the continued strong sales performance of its Commercial and Passenger Vehicles Business in the domestic market. The cumulative sales for the domestic market (April-October 2018) was at 397,062 units compared to 291,673 units over last year, a growth of 36%. The strong domestic performance of Tata Motors is a result of customized strategies of 'Winning Decisively in CV,' 'Winning Sustainably in PV' and 'Winning Proactively in EV,' which are already underway and delivering results. The focus continues on aggressive sales enhancement, rigorous cost reduction and supply debottlenecking.

Domestic - Commercial Vehicles
Tata Motors’ Commercial Vehicles (CV) domestic sales continued to grow in October 2018 at 39,420 units, higher by 22%, over last year October, led by the continued acceptance of the BS4 products. Cumulative sales for the fiscal (April-October 2018) at 271,907 have grown by 40% over last year same period. Despite the liquidity constraints faced as of mid September, the commercial vehicles industry continues to grow on the back of strong economic activities, with growth in Index of Industry production (IIP) and core sectors. An early resolution to the liquidity crunch issue in the market will help sustain the growth momentum with fundamental drivers of demand still positive.
The M&HCV truck segment continued its strong growth momentum with 13,185 units, a growth of 16% over last year. This segment continues to grow due to government spending on infrastructure projects, affordable housing and irrigation projects. Tata Motors BS4 range of Signa and Prima trucks and tippers continue to gain acceptance amongst the customers for their superior performance.
The I&LCV truck segment reported a significant performance at 4,841 units, growth of 29%, over October 2017. The robust growth in I&LCV sales has been led by the e-commerce sector, increased rural consumption and supported by new products. The recently launched Tata Ultra range of ILCV trucks is gaining acceptance and contributing to the volume growth.
The SCV Cargo and Pickup segment continued its growth momentum with sales of 18,209 units, up by 30%, over October 2017. With the hub-spoke model continuously evolving, the small commercial vehicles are in demand for the last mile connectivity needs across the rural and urban markets. The newly launched Tata Ace Gold has been well received by the customers and is seeing a strong demand.
The commercial passenger carrier segment recorded sales of 3,185 units, lower by 2% as compared to October 2017. This segment is impacted due to the slowdown in the procurement of buses by STUs and the permits for private hiring.

Domestic - Passenger Vehicles
October 2018, was a challenging month for the industry and recorded only 2% growth. Tata Motors' Passenger Vehicles (PV) domestic sales registered an impressive performance with 18,290 units, a growth of 11%, compared to 16,475 units in October 2017. Cumulative sales growth of PV in the domestic market for the fiscal (April-October 2018) were at 125,155 units, a growth of 28%, compared to 97,892 units, in the same period, last fiscal.

Conceived and delivered in a span of 6 months with minimum monetary investment, Tata Motors introduced 4 new product interventions to maximize this festive season. The recently launched Tiago NRG, Nexon KRAZ limited edition, all-new Tigor and the JTP range of cars have received an overwhelming response in the market. The company expects the fervour to continue with the introduction of Tata Harrier in early 2019.

Export
The company’s sales from exports (from CV and PV) in October 2018 was at 4,554 units as against 4,311 units in October 2017, up by 6%.

Source:
https://www.moneycontrol.com/stocks...lodrpress-release-media-release-13105221.html
 
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Akash1886

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Tata Motors continues its growth momentum in the domestic market registering 18% increase in sales in October 2018

Key growth drivers: M&HCV (16%), I&LCV (29%), SCV Cargo & Pickups (30%) and Passenger Vehicles (11%)​

Mr. Girish Wagh, President, Commercial Vehicles Business Unit, Tata Motors Ltd. said, “Tata Motors Commercial Vehicles Business continues its growth momentum with an increase of 22% in October 2018 sales. The acceptance of our complete range of BS4 vehicles across category segments has been a critical factor for the strong growth trajectory. Despite the growth in CV sales being marginally impacted by the current liquidity crunch in the market, the industry is still upbeat with strong economic activity, bolstered by growth in IIP and core sectors. An early resolution to the liquidity crunch issue in the market will help sustain the growth momentum with fundamental drivers of demand still positive. Our M&HCV grew by 16%, 29% increase in the ILCV truck segment, 30% growth in SCV Cargo & Pickup, while CV Passenger degrew by 2% over last year.“

Mr. Mayank Pareek, President, Passenger Vehicles Business Unit, Tata Motors Ltd. said, “October 2018 was yet another month wherein Tata Motors outstripped the industry growth. While the industry grew at 2%, Tata Motors saw a robust growth of 11%. We are therefore pleased to sustain positive traction despite strong headwinds such as hike in fuel prices, higher interest rates and increase in insurance premium. We hope to continue this momentum in the approaching months on the back of our recent launches and the highly anticipated introduction of our SUV, Harrier.”

Mumbai, November 1, 2018: In October 2018, Tata Motors registered a strong growth of 18% at 57,710 units as against 48,886 units over last year due to the continued strong sales performance of its Commercial and Passenger Vehicles Business in the domestic market. The cumulative sales for the domestic market (April-October 2018) was at 397,062 units compared to 291,673 units over last year, a growth of 36%. The strong domestic performance of Tata Motors is a result of customized strategies of 'Winning Decisively in CV,' 'Winning Sustainably in PV' and 'Winning Proactively in EV,' which are already underway and delivering results. The focus continues on aggressive sales enhancement, rigorous cost reduction and supply debottlenecking.

Domestic - Commercial Vehicles

Tata Motors’ Commercial Vehicles (CV) domestic sales continued to grow in October 2018 at 39,420 units, higher by 22%, over last year October, led by the continued acceptance of the BS4 products. Cumulative sales for the fiscal (April-October 2018) at 271,907 have grown by 40% over last year same period. Despite the liquidity constraints faced as of mid September, the commercial vehicles industry continues to grow on the back of strong economic activities, with growth in Index of Industry production (IIP) and core sectors. An early resolution to the liquidity crunch issue in the market will help sustain the growth momentum with fundamental drivers of demand still positive.

The M&HCV truck segment continued its strong growth momentum with 13,185 units, a growth of 16% over last year. This segment continues to grow due to government spending on infrastructure projects, affordable housing and irrigation projects. Tata Motors BS4 range of Signa and Prima trucks and tippers continue to gain acceptance amongst the customers for their superior performance.

The I&LCV truck segment reported a significant performance at 4,841 units, growth of 29%, over October 2017. The robust growth in I&LCV sales has been led by the e-commerce sector, increased rural consumption and supported by new products. The recently launched Tata Ultra range of ILCV trucks is gaining acceptance and contributing to the volume growth.

The SCV Cargo and Pickup segment continued its growth momentum with sales of 18,209 units, up by 30%, over October 2017. With the hub-spoke model continuously evolving, the small commercial vehicles are in demand for the last mile connectivity needs across the rural and urban markets. The newly launched Tata Ace Gold has been well received by the customers and is seeing a strong demand.

The commercial passenger carrier segment recorded sales of 3,185 units, lower by 2% as compared to October 2017. This segment is impacted due to the slowdown in the procurement of buses by STUs and the permits for private hiring.

Domestic - Passenger Vehicles

October 2018, was a challenging month for the industry and recorded only 2% growth. Tata Motors' Passenger Vehicles (PV) domestic sales registered an impressive performance with 18,290 units, a growth of 11%, compared to 16,475 units in October 2017. Cumulative sales growth of PV in the domestic market for the fiscal (April-October 2018) were at 125,155 units, a growth of 28%, compared to 97,892 units, in the same period, last fiscal.

Conceived and delivered in a span of 6 months with minimum monetary investment, Tata Motors introduced 4 new product interventions to maximize this festive season. The recently launched Tiago NRG, Nexon KRAZ limited edition, all-new Tigor and the JTP range of cars have received an overwhelming response in the market. The company expects the fervour to continue with the introduction of Tata Harrier in early 2019.

Export

The company’s sales from exports (from CV and PV) in October 2018 was at 4,554 units as against 4,311 units in October 2017, up by 6%.

About Tata Motors:

Tata Motors Limited (BSE: TATAMOTORS), a USD 45 billion organisation, is a leading global automobile manufacturer of cars, utility vehicles, buses, trucks and defence vehicles. Part of the USD 100 billion Tata group, Tata Motors is India’s largest and the only OEM offering extensive range of integrated, smart and e-mobility solutions. Tata Motors has operations in the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 109 subsidiary and associate companies, including Jaguar Land Rover in the UK and Tata Daewoo in South Korea.

With a focus on engineering and tech enabled automotive solutions catering to the future of mobility, Tata Motors is India’s market leader in commercial vehicles and amongst the top four in the passenger vehicles market. With ‘Connecting Aspirations’ at the core of its brand promise, the company’s innovation efforts are focused to develop pioneering technologies that are sustainable as well as suited to evolving aspirations of the market and the customers. Tata Motors strives to bring new products that fire the imagination of GenNext customers, fueled by state of the art design and R&D centers located in India, the UK, Italy and Korea. Internationally, Tata commercial and passenger vehicles are marketed in countries, spread across Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS, and Russia.

To know more, please visit (www.tatamotors.com; also follow us on Twitter: https://twitter.com/TataMotors)
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Tata Motors PVBU ranks 2nd in the J.D. Power 2018 India Customer Service Index (Mass Market) Study

-An achievement for the second consecutive year-​

-By scoring 874 on a 1000 point scale, the company has crossed the industry average score of 838 for the third time

Mumbai, November 2nd, 2018: In a testament to its continuous endeavor to offer customers a seamless after-sales experience, Tata Motors has once again been ranked the 2nd highest with a score of 874 (above industry average of 838) in the much coveted J.D. Power India Customer Service Index (Mass Market) StudySM for the year 2018. Having achieved this feat for the second consecutive year, the Company has improved on its performance from last year by finishing a clear 2nd in the Study rankings as against sharing a spot in the 2017 Study.

This Study is based on responses from 9,045 new-vehicle owners who purchased their vehicle between March 2015 and August 2017, it was fielded from March through August 2018. Now in its 22nd year, the Study measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance in five factors (listed in order of importance): service quality (30%); service initiation (18%); service facility (18%); service advisor (17%); and vehicle pick-up (17%).

Commenting on this achievement, Mr. Mayank Pareek, President – Passenger Vehicles Business Unit (PVBU), Tata Motors, said, “Securing the 2nd rank in the prestigious J.D. Power CSI Study rankings is indeed an incredible achievement for all of us at Tata Motors. We are happy to announce that Tata Motors has surpassed the Study’s industry average score for the third time, this year. The result is a validation of our commitment to redefine the customer experience in our industry through pioneering and tireless service initiatives. We are committed to bettering our service experience further, through our industry-leading after-sales efforts coupled with a robust value-added offering to continue bringing smiles on our customers’ faces.

As per the Study, 28% of customers who visit dealerships for service are aged 30 years or younger. Hence, it is imperative to meet the expectations of this set of customers in terms of convenience, speed and transparency. Tata Motors leverages various digital mediums to serve this growing demographic as well as its more tech-savvy customers.

According to Mr. Subhajit Roy, Head Customer Care (Service & Spare Parts) Domestic & International Business – PVBU, Tata Motors - “We are on a constant endeavour to become a more customer centric organization and our emphasis has always been to deliver consistent & a top-notch quality service and ensure enriched after-sales experience for our customers. These rankings confirm that we are on track in our mission to provide the best of products and services and improve on them further at our workshops. We will continue to strive to be the fastest improving company in the industry through our commitment to Customers and our three core Service Promises – Responsive, Reliable, and Best Value.”

Tata Motors has a countrywide presence, catering to customers across 575 workshops by consistent quality & service delivery. The company also has over 42 mobile service vans; bringing the brand closer than before to its customers. In addition, Tata Motors continues to upgrade its workshops with comfortable lounges and state of the art technology, to better serve its patrons. It has also started the waterless, foam washing at customer doorstep and at around 150 workshops across India.

Further, the company has added a slew of features in the Tata Motors Service Connect App, like Service Booking, Dealer Locator, Cost Estimate Calculator for Scheduled and Standard Repairs and Service History among others. Reinforcing the company’s image as a customer-centric brand, the App is rated the best in its class by customers on the Google Play store.

Additionally, the online platform, Tata Motors Service Website can be visited for booking an appointment for car service & repairs and for information regarding vehicle servicing, Authorized Dealers / Service Center locations, as well as services like extended warranty, annual maintenance contracts (value care), 24x7 roadside assistance support and so forth.

About Tata Motors

Tata Motors Limited (BSE: TATAMOTORS), a USD 45 billion organisation, is a leading global automobile manufacturer of cars, utility vehicles, buses, trucks and defence vehicles. Part of the USD 100 billion Tata group, Tata Motors is India’s largest and the only OEM offering extensive range of integrated, smart and e-mobility solutions. Tata Motors has operations in the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 109 subsidiary and associate companies, including Jaguar Land Rover in the UK and Tata Daewoo in South Korea.

With a focus on engineering and tech enabled automotive solutions catering to the future of mobility, Tata Motors is India’s market leader in commercial vehicles and amongst the top four in the passenger vehicles market. With ‘Connecting Aspirations’ at the core of its brand promise, the company’s innovation efforts are focused to develop pioneering technologies that are sustainable as well as suited to evolving aspirations of the market and the customers. Tata Motors strives to bring new products that fire the imagination of GenNext customers, fueled by state of the art design and R&D centers located in India, the UK, Italy and Korea. Internationally, Tata commercial and passenger vehicles are marketed in countries, spread across Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS, and Russia.
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Akash
 
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Aug 18 - 18420
SEP 18 - 18429
OCT 18 - 18290

Why is the sales stuck at 18k? Why aren't they able to push out more cars out of the showrooms? Or is the supply chain limited?

What's going on with TML.
 
Joined
Jun 26, 2015
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Location
Bathinda-Delhi
Details of the
Nano - 54
Cars (Tiago, Tigor, Zest bolt) 11509
nexon sumo 5340
hexa 745
Storme 642
A great move by Tata regarding Storme for defense forces which is bringing the numbers for this old and strong horse

Storme is selling kind of on par with Hexa now.

It will become a classic pretty soon and the cult following will increase further
Tata should introduce Hexa to Police services to make it a big brand

Happy to see good numbers for Tiago and Nexon month on month
 

Akash1886

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Tata Motors and Gulf Oil inked an agreement to launch a co-branded lubricant range for its passenger vehicles in India

L-R, Ravi Chawla, MD, Gulf Oil and Mayank Pareek – President, Passenger Vehicle Business Unit, T.jpg

November 5th, 2018, Mumbai: Tata Motors and Gulf Oil Lubricants India Limited (GOLIL), today officially signed an agreement to launch a range of co-branded lubricants for its passenger vehicle segment in India. Signed in the presence of Mr. Mayank Pareek, President – PVBU, Tata Motors, Mr. S.N. Barman - Vice President, Sales, Marketing & Customer Support, PVBU, Tata Motors, Mr. Subhajit Roy - Head – Customer Care, PVBU, Mr. Ravi Chawla, MD, Gulf Oil Lubricants India Limited and Mr. Shiva Raj Mehra, Head, Automotive OEM business, GOLIL, the Companies will be selling co-branded Tata Motors Genuine Oil in the high street bazaar market under this partnership.

According to Mr. Mayank Pareek – President, Passenger Vehicle Business Unit, Tata Motors - “We at Tata Motors have always worked towards creating a delightful experience for all our customers through various aftersales products & services. Gulf Oil is an iconic brand with strong heritage and is currently amongst the fastest growing lubricant brands in India. With the strength of GOLIL and our commitment to provide our customers with the best lubricant technology expertise and support in the competitive market place, we are happy to announce the beginning of this new relationship. Furthermore, with the association, we guarantee that our customers will receive the finest quality of product which will in turn help them extract the best performance out of their engines.”

We are extremely honoured to partner with a respected brand like Tata motors for their Passenger Vehicle Business Unit in India. This gives us an excellent opportunity to leverage our brand and other strengths for the passenger vehicles segment. This agreement will be a win-win for both partners as it gives Tata Motors customers a chance to avail a product that is specifically developed for the passenger vehicles of Tata Motors. It will furthermore leverage Gulf Oil’s extensive distribution network to make it easily available to customers”, said Ravi Chawla, MD, Gulf Oil.

The products launched under this range would cover the entire gamut of requirements by the Company, which would include engine oil, gear oil, coolant and brake oil. Additionally, the product range would offer best technology for Tata Motors’ consumers and will be continuously upgraded from time to time depending on the requirements.

About GOLIL

Gulf Oil Lubricants India Limited (GOLIL), part of Hinduja Group, is the fastest growing brand in the Indian lubricant market. It markets a wide range of automotive and industrial lubricants, greases, 2-wheeler batteries, coolants and allied products. Today, the Gulf brand is present in more than 100 countries across five continents with values of 'Quality, Endurance & Passion' as its core attributes. The Gulf Oil International Group's core business is manufacturing and marketing an extensive range consisting over 400 performance lubricants and associated products for all market segments.

About Tata Motors

Tata Motors Limited (BSE: TATAMOTORS), a USD 45 billion organisation, is a leading global automobile manufacturer of cars, utility vehicles, buses, trucks and defence vehicles. Part of the USD 100 billion Tata group, Tata Motors is India’s largest and the only OEM offering extensive range of integrated, smart and e-mobility solutions. Tata Motors has operations in the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 109 subsidiary and associate companies, including Jaguar Land Rover in the UK and Tata Daewoo in South Korea.

With a focus on engineering and tech enabled automotive solutions catering to the future of mobility, Tata Motors is India’s market leader in commercial vehicles and amongst the top four in the passenger vehicles market. With ‘Connecting Aspirations’ at the core of its brand promise, the company’s innovation efforts are focused to develop pioneering technologies that are sustainable as well as suited to evolving aspirations of the market and the customers. Tata Motors strives to bring new products that fire the imagination of GenNext customers, fueled by state of the art design and R&D centers located in India, the UK, Italy and Korea. Internationally, Tata commercial and passenger vehicles are marketed in countries, spread across Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS, and Russia.
Regards

Akash
 

Akash1886

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Tata Motors ushers in the festive season, introduces ‘Teen ka Tyohaar’ a special offer for small commercial vehicle buyers

Celebrates the milestone of one SCV from the Ace family is being sold every three minutes

TeenKaTyohaar-JPEG.jpg

India, November 5, 2018: With the festive season kicking in, Tata Motors announced the launch of its new ‘Teen ka Tyohaar’ campaign, to celebrate the success of its most popular small commercial vehicles, Tata Ace. The company has sold over 20 Lakhs Tata Ace vehicles till date, with one SCV from the Ace family being sold in every three minutes. Celebrating this achievement, the company has announced 3 lucrative offers for its small commercial vehicle (SCV) buyers.

On every Tata Motors SCV vehicle bought during this festive season, the buyer will receive a free gold coin, personal insurance with a cover of Rs. 10 lakhs and an attractive monthly consumer scheme, depending on which region the vehicle is bought in. This offer is valid until November 30, 2018 across the entire SCV Range of commercial vehicles, including the newly launched Tata Ace Gold.

Commenting on the campaign, Mr. R T Wasan, Head – Sales & Marketing, Tata Motors said, “Since its launch in 2005, Tata Ace has not only pioneered the SCV segment in India but also has helped thousands of entrepreneurs fulfill their business aspirations in the transport and logistics industry. With the Tata Ace hitting this astounding benchmark of one vehicle being sold every three minutes, we decided to celebrate this feat by introducing a series of offers for new customers. The buzz around this campaign has already led to a substantial increase in footfall across showrooms. We look forward to a boost in sales of all Tata SCVs owing to the beginning of the festive season as well as the attractive incentives offered by Tata Motors on every SCV purchased in these two months.”

Tata Motors has planned a marketing campaign across print, radio and digital during the festive period to tap potential buyers. The Company continues to keep its promise of delivering best-in-class product and service experiences.

The Ace range of small commercial vehicles offers superior safety, offers maximum performance in varied conditions, is comfortable and easy to maintain. The Ace range is customizable, for a varied business needs, right from catering to e-commerce delivery to upholding the Swachh Bharat vision for a cleaner India.
Regards

Akash
 

Nairrk

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