@op, great thread, I would rate it 5 star.
The A.S.S of TATA seems to be improving now. All credits goes to Karl Slym.
Sadly, he is no more. I am afraid, TASSES might suffer again due to his absence.
While appreciating the effort comparing the overall quality of service provided at the respective TASS and MASS that
you experienced so far, making any genaralisations on the same is better avoided.
BTW, this thread is better suited here,
Dealership Reviews
Better to Edit the title to 'MASS vs TASS experiences by TAI gers' .
So at the end of the thread, we can make a generalised statement.
2 years ago, TASS was nothing but a gang of bluff masters as per my experience. However now they are improving. But still long way to go for them.
Most of the past reputation of the MASS was based on experience of their customers. And most of them were petrol cars including gypsy. (sales of zen D & esteem - D was negligible, hence could not be contributors to the reputation). Not only petrol cars requires less ASS but also their yearly running is less. Important criteria while purchasing the petrol car is monthly running less than 1000 km, hence lesser visits to ASS.
On the contrary, Most of the TATA cars were diesel cars,TASS past reputation was based on non CRDI cars, which were known for lot of maintance work and to add further their running use to be in the range of 1500 to 4000 km month.
We owned two wagon R s(BS2, BS 3) In the BS 2 era MASS was better than TASS.But now I can say TASS & MASS both are equal. Recently I found MASS people also bluffing(Telling that a problem is solved when they haven't checked it at all, Also they tried to take signature on the blank feedback forms., Not delivering cars on time,) .