Hi All,
Issue 1:
So after the last problem was resolved, again one issue popped up in the car couple of weeks back. Went to my parking and found out that there is oil spill under the car body. Opened the door and saw the clutch has gone all the way back.
Called the Customer Care for towing the Vehicle, and got the response, that its chargeable, as Road Side assistance was not taken, although I have my extended warranty, for which I paid close to 25K, but to get your vehicle towed, I need to pay extra. So paid 2000 approx to send the car to KONCEPT MAHINDRA, SECTOR 64, Noida from my Residence which is approx 6-7 kms from the Service center.
Now, Reached the service center with the crane and tension in my mind, but somewhere at the back of mind I was relaxed, as I have my car still under warranty. As soon as the car came down from crane, the technician asked me the problem, and without inspecting the car gave me the estimate of Rs. 45,000/-.
and told me these parts are not covered under warranty.
I asked him, Why I faced this issue, He explained me, Sir, you have already drove it for 73,000 kms, and its 4th year of ownership, some XUVs got these parts replaced under 30,000km. I am shocked to hear this. Asked him about the warranty again, and same reply, these parts are not covered in the warranty, sir.
All the parts are related to clutch assembly, i.e Clutch cylinder, Flywheel, Clutch plate, and some more parts.
When I inquired the same, with Kocept Mahindra Okhla, they told me its not possible to tell until the parts are opened and inspected, and flywheel is only replaced when the clutch pedal is burnt, Mind you only flywheel cost Rs 20k, (as per service manger, Okhla). Also, he told me that not all but some parts can be covered in the warranty.
Wrote the mail to the Customer care division in Mahindra and luckily got the Response from VP - Customer care within couple of hours. The next day, the Delhi/ NCR Service head called me asked the problem, and finally after he had some discussions with Koncept Noida, the bill cam down from Rs 45,000 to Rs 12000.
I can never trust the Mahindra Service station guys after this incident.
Issue 2:
1 week after this incident, I planned a trip to Chandigarh, so thought to get the tank full in the morning, Went to the parking and tadaaaa the car did not start. Again called the Service guys, they came to my place, and told me that the negative battery cable is damaged. The bill will be 2200/-, i.e. 1500 for the part and 850 for changing the part at home.
And the service guy told me that the battery is also about to go, so replace it asap. As a result I got the battery changed for Rs 4800/- (with exchange of old one) Amaron same specs.
PFB some images: 1) Car towed away and 2) Old Battery with the replaced negative cable (Silver one)