Agreed but wouldnt you rather have a company that wants to iron out issues and understand its customers on a personal level like Ford(1st batch Ecosport engines replaced 4 years later without any question/cost) , Hyundai, Mahindra, Maruti (S Cross engine replaced with no questions asked) or even Tata (Definitely not JLR though, another time for that story) unlike brands like VW, Audi, Skoda ie VAG group itself or even Mercedes (Read- insane bills for a certain E class in another forum) wherein dealers ruin the brands which already have scams and reliability issues globally
I think we all would love a 100% perfect company/car but since that isnt possible, next best thing is a company that listens
Agreed Jeep's Landmark incident was an insane scenario but Id take it with a pinch of salt as a one-off incident that can happen with any brand
One businessman to another, I understand when staff goofs up really bad and in the end, the customers, the company and the owners/dealers lose out more than the staff whose fault it was in the first place