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#1
Hello All,
I own a maruti 800 2002 bs3 vehicle. Its a sparingly used vehicle. I use it 2-3 times a month. Last week I received a call from kalyani that my service is due and caller told me a service discount of 15%. I had gone to a kalyani service station in nagadevenhalli bangalore prompt in a morning at 9 am.
The service advisor inspected the vehicle and he made a slip. He got out his tab in a funky way and asked me a few questions and told me that oil has not been changed for 2 years according to the service history. For that I told him that I had bought shell oil and given it to the earlier service guys and they had put it so its not visible in service record.
He then gave me a estimate.
The total came upto 5.5k for oil change, brake oil change, spark plug change and brake cleaning and general service.
I told him that I had put new plugs and brake cleaning is not neccessay.
He told me that you cannot change anything and have to do what service advisor says. If you want I will do the 40 point service and will not change the oil or brake oil.
I got pissed off. If a new component is added then you cannot keep it cause it not in their service history. This is news.
I told him politely that I will do the service somewhere else and walked away.
Has anyone faced such incidents in maruti service. Beaware of the frauds like these where you are forced to do what they want and not what you want to pay for
I own a maruti 800 2002 bs3 vehicle. Its a sparingly used vehicle. I use it 2-3 times a month. Last week I received a call from kalyani that my service is due and caller told me a service discount of 15%. I had gone to a kalyani service station in nagadevenhalli bangalore prompt in a morning at 9 am.
The service advisor inspected the vehicle and he made a slip. He got out his tab in a funky way and asked me a few questions and told me that oil has not been changed for 2 years according to the service history. For that I told him that I had bought shell oil and given it to the earlier service guys and they had put it so its not visible in service record.
He then gave me a estimate.
The total came upto 5.5k for oil change, brake oil change, spark plug change and brake cleaning and general service.
I told him that I had put new plugs and brake cleaning is not neccessay.
He told me that you cannot change anything and have to do what service advisor says. If you want I will do the 40 point service and will not change the oil or brake oil.
I got pissed off. If a new component is added then you cannot keep it cause it not in their service history. This is news.
I told him politely that I will do the service somewhere else and walked away.
Has anyone faced such incidents in maruti service. Beaware of the frauds like these where you are forced to do what they want and not what you want to pay for