Actually my reply is Kairali is far better than Harry.
Experience with Sales at harry-
Ecosport titanium was checked,the SA kept on arguing - SIr,the difference between titanium and titanium + is the alloys are different,i was laughing,i just asked him are you sure,and can you prove the point-
Yes,sir i will show you,he showed 2 cars with 2 tyre brands and told the alloys are different
I told those are 2 brands dude,i asked him to come out and showed my ride swift with R15 and again asked him to check the one in old classic which was a 14 ,see this is difference in alloys.
If Sales advisor is like this ,how will be service.
My friends had been giving in Kairali , they told if you yourself know the job well,they won't rip you off,and it all depends on contact you have at each ASS.
Let me know when you take car for next service as-
1.As i mentioned i have good relation at Hilton ,one of the SA's there have good contact with team of service at Kairali.
2.One of my neighbour ,is planning to jump into Harry ford,if he does i will update you.
My policy is-
1.Don't make the ride your day's target (Which is followed by SA's you attend first time)
2.You have the right to ask what is being done and why it is being done?
In Hilton and indus motors ,i have access in service bays,which i was denied at popular,
Popular maruti-
SA- Sir,you can't enter service bay
Me- Why?It's my ride being serviced ,i can't see the job in customer lounge.
SA- Sir, you are not supposed to see the work being done.
Me- I asked without having any relationship with you i trust the car in your hands, similarly you must have the same trust when i supervise it also.
SA- Ok sir.
End result-
Air filter i had previously requested to clean ,he didn't do the job and i caught him red handed (I have written it in another thread).
Also he added A/c Filter needs replacement at 5k km ,i told open it up and show the filter condition,it had just small amount of dust ,i told a cleaning will do,he told cleaning can't be done, i told payment can't be done.
Finally i asked whether i need to report to Customer Care- he told i will do sir .
I changed ASS to Indus where i have one of my friend uncle working.