- Sep 7, 2014
- Delhi-NCR/ Mumbai
Re: Defected Tata Nexon Delivered By Treo Automobiles (Delhi)
I am an enthusiast first. I have full respect for the case of Mr. Rajneesh. It is the dealer in first place who has messed up so TML needs to take a strict action against it even if it amounts to repairing the car at Dealer's expense. As I said, Dealers are not saints and it becomes the duty of the customer to insure that everything is in place while taking delivery. The mental agony, the stress on health would be much more than getting a solution to the case. If out of 100% the dealer's fault is 90% then even 10% of fault is of Rajneesh too for not checking the car before delivery.
Firstly, no dealer tells the correct picture to the OEM. Tata themselves have not provided an old car to Rajneesh. It is their dealer who sold a defective car to him. The dealer must have known for sure that the allotted unit was defective and to get rid of that he took advantage of Rajneesh. Secondly, Neither Rajneesh was aware of what PDI is and neither he was aware of VIN number so this lack of knowledge was a blessing for dealer. Ideally, The dealer should have informed to TML that this particular unit had defects and must be called back to plant which he did not because no dealer wants to get in the bad books of the OEM. So, it is again the fault of dealer and not brand. As for the sale, when unfortunately the buyer isn't as well informed about essentials then it becomes easier for the dealer to take undue advantage which is very wrong but does happen. In every possible way, It is the dealer who is at fault.
If someone is buying a car, it is much required to check before buying it. Its the dealer's fault not the brand's. Whatever details the dealer passed to OEM, they have accepted. It is therefore Rajneesh's duty to put forward the actual happenings and details as after that both sides of the case can be put together and a viable decision can be taken. The brands can be trusted but the dealers cant. If a Dealer of MSIL sells a defective piece, will you blame the MSIL or Dealer? The brand can be questioned only if they are not ready to take action on dealer even after analyzing both sides of the case.
Now you answered. My main reason to suggest for going in to the repairs (at dealer's cost) was this only. The car isn't that much of worth that one puts everything aside and gives up all the mental peace and health for this. My main reason to suggest it was to help Rajneesh avoid loosing his peace and health for sake of a damn car. Moreover, TML suggested Rajneesh to get the car repaired under their supervision. So, by talking to TML officials face-to-face, a reasonable solution can be reached. There has to be an amicable end to such issues instead of either of parties playing blame game.
My point is do not trust any brand's dealer blindly. Do the homework and be pro-active in communicating even the slightest of issue to the dealer management.
The car in question is most likely the display unit which I assume was present with the dealer. Being a defective unit, the dealer used it as a display car. Even if the company had allotted this car to the dealer then too, upon seeing the defects ideally, the dealer should have informed to TML which he did not for obvious reasons. On the other hand, while this car was being sold to Rajneesh, he too should have done a check from his end. Even if he was not aware of PDI & VIN, the loose plastics and rust on exhaust are very visible signs along with the ODO reading being 50+ Kms. He could have very well rejected it seeing those signs.
Yes there are ample number of protocols that a company should always follow but as a buyer we also have to be intelligent enough. In this time and age you can't simply accept what the seller tells you to. I bought a 5 month old manufactured Nexon. I saw the ORVM inner cover to be loose, I informed the SA immediately. So, even if one is not aware of finer details then too one cannot and should not ignore the inappropriate visible signs inside/outside the car.
It is expected but what also is expected that the buyer/consumer should be well informed of at-least the basics in today's time.
See, I had a Honda CITY Ivtec(2011) of which I didn't do the PDI because I wasn't aware until then. My car had defective airbags so Honda assigned free replacement of same under their recall. IF the critical components are in bad shape and have a risk of failure then the brands definitely take the necessary steps and get the same rectified. Defects can be present in every brand's car but what matters is how far is the brand willing to support and how far are we willing to accept / accommodate.
Absolutely. And as I said, It is the dealer's fault right from day 1 and TML should take strictest of the action against it.
How can you say that to accept for repair for new car. For someone who is buying new car with his hard earned money, this what they can expect ? And this is what advice we get from honored member ?
Then why TATA MOTORS are accepting full amount of new car if repair is required. We do not pay a new car price to repair it.
So for someone who is buying his/her first car, it is hard to trust on TATA easily.
If I as middle class person was in this situation, I wouldn't have any option but to sell the car and buy another from different maker as I can not sustain in legal battle.
Sorry but I am not agree with your view of supporting TATA blindly.
In my humble opinion, there is fundamental difference between buying grocery and buying a car. In case of grocery and similar items, the customer chooses from the available lot whereas in the case of car, it is the company that allots the car and gives the car through dealer appointed by the company itself.
It is expected that the company allots a new undamaged car and the dealer gives the same car to the customer.
Moreover if there is problem with grocery or medicine, the store replaces the same without much problem. I think a similar behaviour is expected of all car companies.
Even if you do PDI, very critical components like airbags, ABS internal electrical, ECU etc cannot be seen and tested so we necessarily have to trust the company.
It is thus company's responsibility to ensure that it earns customers' trust by stepping in when ever its own dealer goes rouge. That is my humble opinion.