I am facing alot of irritating issues with Maruthi thanks to one recent service for my Swift Petrol(48600km) before which everything was perfect,
My bill was 7500 odd
They destroyed the wiring on the battery terminal during service,as a result,car did not start next day but clutch brakes were fine
Car was jump started,they tried covering there mistake by saying problem could have been there before, The terminal was burning hot & destroying the insulation,when my silence was my answer,then they sent it somewhere & wiring cut paste job done,
i take the car home & next day again car does not start again,spare car given but this time leakage is pointed out my music system which they say is not there prob,so find my music system wiring is messed up thanks to them,that will be adding 4000 to my expense
I take the car & as i manage to get some speed i realize car pulls to the right(in-spite wheel alignment,etc was done) & clutch is hard & brakes are hard & have no affect(new brake pads had been installed & it was good the previous day),they say this hardness is regular,i was fuming & left.
I decided to rectify the wheel alignment issue outside,as i did not like the way things were going with the service center,today as i take the car to a reputed wheel center called Madhus on Double road Bangalore,they say my right rear tire is weak,so i told them to put in the spare,as they took out the spare i realized to my horror there was an old tire there where before giving for service there was a unused tire with markings & everything on it,i ask them to check the other tires & i realized 2 tires which do not belong to my car are there among the 5 as the dates on them dont match with car & remaining 3 tires.
So 7500 for the service on a car that just needed an oil change,i asked to check brake pads & they said its gone,but car had done 16000 km on the new ones & later when i checked they were in good condition & was unnecessary to change them,they screwed up the wheel alignment ,
switched an unused spare tire & a decent tire previously running on the car
Shorted the music system which will cost me 4000 to rewire
Oh & the second time my car did not start i got late for work & that created a loss of 20,000 odd to me as i realized prob at 5 pm & called Maruti & they came to collect the car along with spare car at 7:15 by which i was late for my work.
And this is the best rated Maruti service center in Bangalore including on other blogs,i had never faced problem with this service center at all,but the amount of blunder is shocking.
I have cancelled my long trip for tomorrow morning(Sunday) until i can meet the manager on Monday morning & ask them to give me the unused tire back & rectify things as i am totally annoyed that they messed up my well my maintained car.
So if this is the best rated center in Bangalore i think Maruti is in trouble!