Fiat Service Centres Review - Navi Mumbai / Mumbai
I visited 3 centres in last 1 month.
1. Fortune Cars - Tata Motors - Nerul.
a. Location - good (for me as it is on my way of everyday commute)
b. Service centre setup - good. Spacious, good parking, good reception/office area. But it is a Tata shop, doing Fiat also.
c. Service "expertness" - not good. Went there with 2 problems - driver window motor was not working, and the car was not starting in the mornings without pressing the accelerator. They fixed the first problem, couldn't do anything about the second problem. They kept the car for 2 days there and didn't do anything.
d.Selling extra 'services' - very bad. they put in new brake pads without asking me. The service engineer called me and said they will do the interior cleaning also. I agreed thinking it is the normal, free of cost (or nominal rate), but they charged me 1600 (he said it was 3m some special thing). Without giving full details, they forced me to spend extra money.
e. Value for Money - not at all. In a total bill of 8000, unnecessary add-ons were 5000.
f. Overall - Not very good. I will not go there again.
Fiat Website is still showing this as an authorised service centre.
2. Balaji Autoworld - Thane.
a. Location - Good. Not good for me as it is - 40-50 KM from my place.
b. Service centre setup - OK. New setup. Clean, but not as spacious as fortune. Exclusive for Fiat.
c. Service "expertness" - Good. They diagnosed my 'starting' problem in 10 minutes using some gadgets and fixed it.
d.Selling extra 'services' - Good. Didn't push for any thing extra. Gave some suggestions and asked to go there whenever I wanted to. No forcing or scaring you to sell unnecessary things.
e. Value for Money - Yes. Reasonable on labour charges also.
f. Overall - Very good. For me only problem is the distance.
Fiat website has listed them under exclusive dealership, but not showing under service centres.
3. Balaji Autoworld - Turbhe.
a. Location - BAD. I was happy to know that a service centre is opening in Navi Mumbai. It is inside from Thane-Belapur road, in a dirty narrow street. The place and surroundings are very dirty and stinking and I am surprised how Fiat approved that location.
b. Service centre setup - Bad. They are sharing the place with Force service centre. Not spacious. I didn't stay there long as the overall area and look was bad.
c. Service "expertness" - I went there to change tyres. They didn't have any. May be because it is new setup.
d.Selling extra 'services' - Not applicable.
e. Value for Money - Don't know.
f. Overall - Not at all good. I will not go there again, unless they do something to make it better.
Fiat website not showing this centre.