I often wondered why Tata can not get good figures in sale despite good looking safe cars like Nexon. I now have the answer. Despite settling new dealership, their service remain as shoddy as before.
I had met a small accident when a biker crashed side on while trying to overtake my car , in the process breaking rt sided ORVM lamp and rt wheel cover, with some dent on right side door. I took the car to service centre locally on 20th June for insurance service. They could not get the inspection done by the surveyor before 7days, that too after I called Tata insurance broker helpline . After that work could not be done as parts were not available. Mail to Tata customer care only yielded a customary receipt an enquiry about car details, which I provided. The car was ready only on 14th June, after repeated phone calls. If Tata makes good car but can not make essential spare available to dealers, what's the point in marketing them. Unless Tata improves their service network for hassle free customer experience, designing and producing high quality cars is fruitless.