I am Sumit Vashishtha from Bhopal madhya pradesh. I purchased a grand i10 asta 1.2 for my wife on 17th September 2015 on auspicious occasion of ganesh chaturthi.
I am true lover of swift and swift dzire and extremely satisfied owner of new swift dzire zdi and munched 97k kms in just 4.5 years without a single break down.
It was a tough decision for me to Choose a hyundai car after being satisfied with the brand you carry from last 4 years. I also had a santro munched 86K kms . I virtually exchanged the santro with grand i10. I used the word virtually for some hidden technical sales reasons.
The car is full with features and had heavy discounts compared to swift. Earlier I finalised swift vxi for my wife but due to heavy discount and feature packed offering of grand i10 I finalised the grand i10 asta 1.2 and saved 60k compared to swift vxi.
Days passed, some niggles as usual with car like thud sound from suspensions due to softer setup, extra light steeringand, low mileage around 11-12 kmpl, tiny set of tires, underbody care and handle with care kind of product, I along with my wife living happily with grand i10. This car is used my wife for daily office commute. After first service and opting freebies Teflon, antitrust etc we got car back. It was 4600 kms when I hear the hissing sound for first time. Gradually the sound is increasing day by day. Its like humming and hissing noise from the car ad came on smooth surfaces.
I visited the car dealership from where I bought the car and they said it's normal in all cars. I didn't believe on words and I visit some other dealership and they checked wheel bearings thoroughly, and then checked all tires even with replacing with other car. The noise still persists.
The next step was to check gearbox.
They drained gear oil and for the surprise it came out with emry and the quantity is just half. Everybody was surprised. We found the culprit. The gearbox is making noise.
Now it's my turn to react. The other dealership said it was a fault of the dealership from where u bought the car. It was a mistake of pdi. And so many bla bla words. I avoid all this and connect direct to hyundai customer care and lodge a complaint against everything. I honestly describe everything happened to me and my car to customer care of Hyundai by mail and by phone.
Hyundai has quick response against my mails and complaints.
I was continuously in touch with RM . The dealership advised me to left the car to them for examining the gearbox after opening it but I refused. I sticker on replacement of gearbox.
They tool trial of so many grand i10 to convince me the noise levels. Actually the noise cannot be judge easily. It is comingonly on smooth roads. On pot holes the suspension noise leads and can suppressed the gearbox noise.
Finally I got a new gearbox after my one month struggle and 15 days wait after order of gear box. Completely under warranty.
Lets hoping for the best performance of my car and it is under observation.