Time for another update:
After my recent test drive of the car, the HQ had sent a team of engineers for quality inspections and to check the overall functioning of the car. These guys went on a long test drive and apparently after they came back,asked the dealership to reinspect the belt. Guess what they see, the belt still showed wear as if it was rubbing with a part. On further inspection they see that the pulley and the spindle connected to the head were misaligned/tilted/bent causing the belt to rub again. ( I am not so fluent in technical conversation but I hope you guys get what I am trying to explain)
So apparently the guys from Tata HQ had brought along with them another "updated" update kit with this particular pulley and some few parts which then they asked the TASS to replace. The further asked them to sent some numeric parameters after all this was done for final QC. SO all was complete on Tuesday evening at about 3.30pm and I was informed the vehicle is ready and come for a test drive.
Dear Sir, |
We extend our warm and sincere greetings from all of us at Auto Industries Goa.
With regards to your vehicle XXXXX. We wish to inform you that your vehicle has been inspected by the Technical team of TML and hence derived at a conclusion that the vehicle is ready for delivery and is in a road worthy condition.
Requesting you to visit our workshop and take a joint trial on your vehicle for your satisfaction.
For future requirements and queries, we request you to kindly contact either our Workshop Manager or the undersigned between 9.00 am to 5.30 pm on all working days.
Please be assured that it has been our endeavor to provide best of our services at all times.
Thanks & Regards,
Customer Relations Manager,
Auto Industries Goa Pvt. Ltd,
So off I go for another test drive taking a break from work. Met the receptionist at 4pm and asked her to call the S.A. in-charge of my vehicle and what do I see? The car is still in the workshop getting its oil changed. I decide to wait and check the car out from the customer lounge. After about 35 mins. and a single technician changing the oil is done chatting,running around with a spanner,disappearing from the scene for many or so minutes with my car staring at me with its mouth(hood)wide open,the vehicle is done.
Finally now to get my hands on the car, no wait wash ain't done yet. The SA who has not met me till now goes to take the car for a wash. The washing department is having a ball of a time with playing holi with pressure washers and so on. I did hint in between to the receptionist that I just need a test drive and to meet the SA but this dealership means complete "professionalism". So finally looking at the wonderful display of the washing guys and the SA completely "soaked" with professionalism and car not washed yet I decide I've had enough after 50 mins and storm out of the dealership not before telling the receptionist to call me only when the car is truly "ready".
I convey this to the lady who I was in contact with about the ready part and do get all the sorry and apology related terms from her and the dealership later.
So next day i.e. yesterday, went to check the car out ,complete with a thin layer of dust(Level of cleaning shows
) and out for a test drive with the technician. The car performs well as before no doubts.
So now I have asked the dealership, the HQ, the ASM to get back to me with a formal letter to give a proper assurance that this problem will not reoccur again and incase it ever does before the normal change period then its their problem to check it out.
I am stern and insistent on a proper formal written document especially after what happened on 9th November where the belt could've broken again in a similar pattern. Now the wait continues. I hope Tata does believe in its quality of repairs and I do get an assurance from them.