Originally Posted by Releesh
Sorry about the accident.Is that a minor one?If the repair costs only less than Rs.10K then tell them to take it from their pocket, since this will be due to the negligence by them or somebody hit your vehicle. If it is a major one, then you can tell them to claim the insurance and they need to pay for the difference amount and the loss of NCB.
Front bumper,bonnet,two fenders gone.
Below is very Interesting things I observed with service manager
The story is like this
When they decided to tow the vehicle they took a foot of rope and tied to the back of a tavera even though my father raised concern about the size of rope they told him that it is common practice.so what they are saying is
that because of some bike guy they had to hard brake and because of that my car hit the towing vehicle on the back which results in the above damage.estimated cost of repair is in th upper 20000.
So I went there and the way they were saying is that it is pretty much common in India.and also they are claiming that it is there in the service contract and tried to say that it is the rule passed in automobile industry
So I asked him if he can show the signed service contract .he was unable to provide Proof.so I gave him left and right so they decided to pay from their pocket wait.. not exactly but from techinitian's salary.
So after that the real show started.
They were trying to give us a hint that the actual fuel pipe and fuel pump repair can cost more than what they initially estimated.they are talking in front of us that it may néed fuel pump sensor replacement aswell and it may cost more.so I told them that when they gave us the initial job card it is mentioned in that 5000 rupees for repair without explanng what needs to change and 3000 rupees for towing.so I need complete breakdown of their estimate including what parts it may need and all that.when they took the car we gave them service booklet and insurance papers and all now the service booklet is missing they were telling us that we never gave them.I asked him to provide alternative for that and they agreed.in the end the technician came to us and begging to claim insurance and he will pay the difference amount.Even though we are little sympathic initially
but thought about it.and decided not to entertain anything because we lost complete car and whatever rapairs they do, won't be near perfect so my cars resale value is gone down and it is a loss.and I don't think they are really going to charge from workers pocket I know for sure it is all gambling.
What I thought is that if they do good job with repair then we can give them 10000 rs
Because even though two fenders lost alignments and there was a dent on one, they tried to cover up saying it is not dent it is only alignment issue.
front bumper and bonnet is completely gone surprisingly headlights are intact.
I am suspecting that after repairs the car won't be 100% like before accident.
Let us see where it ends.