My first self drive car rental experience with ‘Zoomcar’. The best thing about Zoomcar is 'Punctuality'. Got car delivery bang on time. But good things just ended there. Car was delivered in very bad condition, Bad cigarette odor, Dirty interior/exterior, Broken rear-wiper, Non-working headlamp washers, useless power adapter etc.
During routine document check at a Police check-post near Malvan in Maharashtra. We came to know that PUC certificate provided by Zoomcar was forged. Number 10 was made to look like 18 on the PUC. Zoomcar didn’t accept the forgery initially , but when they understood they have been caught red handed, they advised us to bribe policemen and close the matter. When policemen gave them a mouthful, Zoomcar asked us to pay required fine & promised to reimburse the amount. They also gave us an option to extend our booking by 1 Hr without any additional money to shut our mouth. But how does this justify the forgery ? No idea. The issue was settled later on as the car itself was less than an year old and it doesn’t actually need a PUC. But the way Zoomcar guy had forged PUC in a hurry so that their 3 day booking is not affected tells us a story here.
This is my vlog review of the complete journey and Zoomcar experience-