I was happily riding my bike, loved to ride it around tows and answer those questions , most common Q was " Kiti Milto Average ? " (FE..? ) , " Chaila...evdhi mothi gadi...100 chya Khali yetch nasel ? " (OMG, Its a Hugh Bike ...minimum speed must be at least 100kmph na ? " and many others like. For a few days i was Celebrity around my Area as i was one of the few owners to get bike from 1st Batch .
One fine Sunday morning i decided take her out for a ride . As always performed basic inspection and started my bike , while i was waiting for RPM to settle down @ 1500rpm i noticed engine note was bit odd. It should be in rhythm grrr..rrrr..rrr...rrr...rrr...rrrr...rrrr...rrr , But on that morning Engine was running OFF BEAT . Well it must be because of clogged Injector i thought , to clear that Clogged hole i Blipped throttle and instead of coming back to normal Bike died . OK, again i started my bike and observed same thing RPM needle was dancing between 1200-1500RPM, which means ECU was trying to IDLE @ 1500RPM but some how Engine was not able to do it. When ever i used to open Throttle more than 30% Engine was dying .
On 10a.m gave a call to Chembur SVC and told them about my issues, at First the attender told me to come Chembur from Thane .
Me:- " How am i supposed to travel 20kms from my house when Bike isn't even Idling Properly ? "
Attender : " Eye-Dole..?, what do you mean by this ? "
Me :- " Areeeeeeeeee, Bike isn't starting at all. ? "
Attender:- " Sir, is your Bike Starting or not ? "
Me: " Are bola na , Bike chalu nahi ho rahi hai "
Attender :- " Oh, Ok Give us few min's sir, I will call you back. "
After some time i got call from Chembur SVC that they've arranged a mechanic for my bike in their Mulund SVC ( hardly 5-7kms from my house) . So Some how i went there and all i could see was each and every guy was eager to try his hands on my bike. Soon i realized that they will mess-up more If i leave my bike there , So asked mech to leave my bike and i am taking her home. The Head Mechanic realized his mistakes an tried to apologies. " No way buddy am not going to leave my bike in hands of bunch of UN-trained mechanics(MONKEYS) , sorry am going home. "
Went home and gave a call to my bestest riding buddy Gaurav who is senior to me in both Riding experience and Knowledge about automobile. spent good 1/2hr on phone with him nut all in vain. He came to my house in same night , Bike was behaving normal, rode for few kms, and again it started to struggle . He to was not sure but told me that there might be some issue with Spark Plug cap or Injector , and Asked me to visit Vihaan Honda (Thane) for checkup .
Spent all night reading about Injectors and FI system's various parts, sensors . On next day i decided to take leave from my work and went to Vihaan Honda , Its was a pleasant surprise after my Mulund SVC's experience. Head Mechanic was trained person in CBR . Patiently he spent full 1hr listening to my query and answered most of the questions . He to was surprised to see such issue and asked me to leave my bike for testing. I did as i had no option and This Service Center was looking in much better shape than other SVC's .
2 Days later i got a call from Vihaan that they found few parts were not working properly so they've placed an order for the same. Meanwhile i got busy with my work and went to Pune for few days regarding few matters . Also for my record i had Emailed Honda customer care about my issue , but all in vain bike was lying @ Vihaan Honda for more than a week now, Mr. Ganesh who was the manager @ Vihaan told me to call Pune department and ask them about Part, he assured me that being an customer/user of Honda product you will receive quick service and they will ship your parts ASAP
I called up to Pune Head Office of Honda told them about my issue and got some usual replies that the are doing every thing to resolve My bikes issue and bla bla bla bla bla...! So next thing gave call to Gurgaon Head office, Told them about my issue and as always they told me that bike will be ready with in few days. They never gave me any dates or exact waiting period.
After almost 15days i finally my patience was Over and this time instead of calling Pune i directly gave call to Gurgaon Head office. Asked call receiver to forward my call to some senior guy and am not intrested with talking to any middle man now.
Me:- Hello, Do you understand that my bike is lying in SVC from past 15 days because of parts shortage ?
Xyz(honda):_ Yes Sir, and we are extremely sorry for the delay .
Me:- I did'nt called for any apologies , I want my parts to shipped ASAP
Xyz:- Sir , we are trying our best , and your part will be shipped soon.
Me: Give a DATE
Xyz:- Sorry sir i cant tell you right now .
Me:- Fine i am member of Bar Council and we've our own legal firm , I will wait another 5 days or else i will file an Suit against you people for giving me such low quality product (Indirectly : Honda cheated on me) . Please pass me Fax No. Of you management department . I want to have word with them in writing . I also demand Extended Warranty of 2months , since you wasted 20days of my ownership by delaying parts.
Xyz:- Sir, I promise you will receive you bike in to notch condition With in 5 days .
Me :- I want confirmation in writing , email me Confirm date .
Xyz: Ok sir.
Call ended. With in 15 minutes i received a call from Vihaan Honda that my parts have been shipped , also an engineer is coming to inspect my vehicle
Next day i received a call from SVC that they've successfully repaired my bike and i can come up to take delivery. Engineer was still there waiting for, I went did through out check up and pointed out few things like Paint pealed off from Left side mirror , Moisture in Indicators, Tank started to catch rust near drain hole . Every thing was replaced right away and i got my bike back.
List of Parts were replaced.
Injector, IO sensor , Fuel ump assembly , Tank , Indicator and Mirror .
After this i never faced any problem regarding Engine . Oh yea.. Battery too got replace after 6 months . Over all these 20 days were the most difficult time of my life, as this is my 1st bike from my own income .
I never asked for extended warranty thing .
Thank you !