Background and buying review:
After two years with my hatchback and with the petrol prices going steeper and steeper, we decided it’s time for an upgrade. The hunt for a new car started and we are more than happy to have zeroed in on VW Vento.
My buying experience and initial ownership review – I have earlier posted a thread and you can find the details here http://www.theautomotiveindia.com/fo...xperience.html
I never realized that it’s already one year and that my car is due for its first service. My car odometer is reading 12300KM.
Car: VW Vento. Highline (Diesel)
Odometer: 12300+ KM
First service due in: Last week of November (1 yr OR 15000KM)
My first service is due on the last week of November. Having known about the service centres in Bangalore, I started calling Downtown service centre in November first week itself.
What I thought would be a smoother process to make an appointment threw many surprises.
Downtown informed that they are not taking service booking. There is renovation going on. They asked me to call VW Bangalore, Hosur Road.
Hosur Road service centre told me they are not yet ready and may take atleast 20 more days to operate. Oh OK. So what should I do for servicing my car? Their response – Sorry sir, we understand your concerns, but nothing can be done. Asked them to connect to their supervisor. He took my car details and told that when they start servicing they would call me and give appointment.
Called Downtown again, and this time they asked me to check with Peenya Service Center. I did not want to go all the way to Peenya service centre which is about atleast 50KM and going there is a nightmare. But no other option, I tired the number to Peenya. Hmm the number was not in service. WOW! I checked the VW website and the site had the same number.
Oops, now what can I do for the first service? Completely fed up, I wrote a mail to VW India customer care team. VW forwarded my complaint to Downtown and asked them to look into it. What a customer service from VW.
I promptly got a call from Downtown and they inquired about my complaint. Well I guess then there is some action being taken based on mail from VW to the dealer.
But yet again Downtown repeated the same story. I asked them for the correct number of Peenya. This time the number went through and Peenya centre told me since I reside in Whitefield, I can try for an appointment at Whitefield which is very recently opened.
That’s a very nice one to hear. I took the Whitefield numbers and called them. The appointment until November 24 was full. I was able to get an appointment on 01-Dec. VW has a grace period of one month for getting the first servicing done and so I have time until last week of December for my car’s first service.
Well hoping that my car’s first servicing will go through smoothly.
I will share my first servicing and experience after my servicing is done.