We completed 1000 kms well within one month and gave the car for its first service on the 9th october monday when the odo read 1200 kms. service booking
we called up RNS on saturday 7th october and asked to be booked for a service on monday i asked for a pick u and drop off to my workplace on rajajinagar. The lady on the other end of the phone said she can not arrange for a pick up of the car as monday they will be short of hands and and agreed to arrange for the car to be dropped off to my workplace at Rajajinagar. i agreed for the same and told her ill bring th cr to the showroom at 8 am. she said they would take 2 hrs to service it and ill be getting the cat by 11 am. On the day of service
I get a call from RNS motors at 630am asking if i can drop my car sooner as they open at 630 am and i can beat the rush!!!
I said i havent even brushed my teeth and it is too short a notice for someone to bring a car over for service and go to work.
I reached the show room as scheduled at 8 am.
after 15 mins of waiting a service guy asked me if i had any trouble with car. The only thing i had noticed was some squeaking sound i had heard from the rear left corner of the car during my drive to ooty we took a test drive and there was no sound!!
He checked the car inside out noted any scratches on the body. I wash my car myself so i know every scratch on it.There was one small mark on the rear door and the C pillar. I reminded him to fit the steering cover which he had promised during delivery and was delayed due to non availability of the cover.
he said he will check on the squeaking noise again anyway and i took an auto and went to work.
After waiting for a call till 1230 i called up RNS motors to know if my car was ready. The guy said the steering grip wasn't put yet coz it is for the sales guys to do it and they haven't done it! I made a few calls to the agent got it done and called the service guy again asking him to send my car to my workplace as i was to leave from there by 130pm. Now the guy says I haven't asked for a drop off of the car and all the drivers are off for lunch. after much requesting and few more calls. finally he agrees to arrange a drop off but only after 3 pm but not to chamrajpet ( where i will be in the afternoon) as it is too far for them.
finally I said damn it ill take time off work pick my car up so that I don't have to change my work schedule too much and i have my squeeky clean car with me. I go to RNS motors by auto again in the pouring rain and find my car ready all cleaned up and ready to go. while i was waiting for the billing to be complete I look around and to my horror I notice this prominent scratch on the front left fender (see picture)
On asking about it the service guy says it "MUST BE A PRE EXISTING ONE" and he also added in black cars scratches become more visible after a wash!
that pissed me off even more as i had washed the the previous day itself and it wasn't there. I asked him when he could notice much smaller scratches on my car before service on a dirty car how could he have missed this one??
He dint have answer and wanted me to take the gate pass and leave. I refused and said unless he sorts the scratch out i am not taking the car.
He went in got some car wax on a cotton waste and wiped it off. that made it less visible but it is still very much present.. My new cars first scar courtesy the dealer!!! Well otherwise the car feels smoother after the service, revs freely and clutch play has been adjusted to my liking
My opinion about the service: bad
about the car: liking it more and more as days go by milage so far:
on our maiden trip to ooty 16 kmpl ( mixed highway and hill roads).
city use after service: 14 kmpl.
calculated on a tankful to tankful basis.