ok so we guys were on our trial at 45km/h on a service road, when suddenly a dog comes in front of the car, the service advisor did not jam the brakes nor try to dodge the dog instead he just tried to save the dog from hitting the centre.
dog walked away unharmed, a few meters down the road we decided to check for any damages to our horror heres what we saw.
fog lamp come of, all its retention hooks on the bumper broken as well as the bumper itself cracked, service advisor looks at me and says sir we will have to change the whole bumper.
me: Under your peoples cost right?
s.a: Sir it wasn't my fault dog came in front, i tried to save, if i jammed brakes car from behind would have banged.
(there wasn't any car from behind)
Me: lets discuss this with my dad.
head back to the showroom and the service guy calls up their insurance guy to be ready with the form and wait in the compound, i call up dad. as we pull in dad looks at the fog lamp and his face goes down.
dad asked what happened and who is going to pay, they just said sir your insurance will pay.
the service advisor was like sir i tried to save, i dint do it purposely.
Dads friend who is the warranty in charge came out.
spoke with him he told dad, you can claim it through dealership insurance but the service advisor will have to pay for it and he will be suspended.
dad asked the insurance guys whats the estimate
and how much ncb do i loose out.
cost of bumper is rs1100. dad asked what?
he said rs1100 dad started laughing and said look at my aveo its bumper cracked on collision with a biker in the wrong side. rs8000 for bumper only without painting.
warranty guy said hyundai put light parts for fuel efficiency as well as to push in more features.
total costs would come around to 8000 rs and if fog light needed 3600 extra.
after few more discussions they agreed to do all our other dents like on the rear bumper and a side door(done by a cycle in parking) for free, as well as the service adviser will pay for consumables which insurance won't pay for from his pocket, as well as some other stuff we did discuss. Dad said fine do it on insurance, i told dad he would loose out on ncb, after calculation it turns out the ncb is around rs5600.
So now my cars left with them the bumper has to be painted. promised me within 2-3 days time.
insurance got passed in 3 hours.
went to the body shop and saw 6 new vernas out of which 4 had bumpers broken and other damages, ones damage was terrible and one the role right portion had gone.
also saw the oils they use in the barrels. shell helix hx5 15w40 api-sl for petrol cars, servo 20w40 for diesel.
shell spirax atf d2 for auto transmission while the required fluid is atf diamond sp3.
there was another verna in the compound with its bumper broken, as well as ac condenser bent.