Originally Posted by pprajaa
Yes i have lodged a complaint. Mite go today to get the same. Will post in VW FB wall to know about free extended warranty for engine head problem cars.
Also I didn't pay anything for the engine head change. Even the pickup and drop was free.
Its not a matter of rule to provide extended warranty for engine head problem. You should have pressurised for it beforehand. It was like " Only the child who cries will get the milk."
Now there is no use of asking for one. They were given it to few customers due to fear of bad publicity. And if i am not wrong. Hundreds of polo's had this issue. For which they found a remedy after few customers had to run from post to pillar. In your case they solved it fast compare to others.
The i10/i20 steering issue looks like never getting a solution. Hyundai failed to adress this issue and few of their customers have been harrassed to limit due to raising it and lost hope.
In India any wrong doing of Maruti/Hyundai will be covered up due to the goodwill they earned among masses.
As far as VW is concerned, their response to customer problems is very poor. They only act when a customer goes in public against them.