I had to say goodbye to my first car Tata Indica DLS in 2012 due to poor ASS
of Tata and buy a Hyundai Eon [ see thread The Story of My Vehicle Downgrade - Indica Diesel To Eon
] However for last 6 years I continued to miss the spaciuosness the sturdy built of the Indica while driving Eon; Hyundai service was great compared to our experience in Tata and we had no complain regarding their effort to keep my car in well running condition for last 6 years. However with time they have got too familiar so they started thinking of saving my money during scheduled services with disastarous consequences. For example my car got had it clutch burnt out and became motionless in mid highway just 2 weeks after annual maintenance as the service person thought that the partially worn out clutch plate will go few thousand km more. So the car had to be towed to workshop.! So we thought of upgrading to a sedan and after online research zeroed in to VW ameo as our choice; As the nearest VW dealer 150km away in Kolkata we were waiting for an opertunate moment to go there for a test drive and booking. Meanwhile the eon started developing new niggles and tyres needed urgent replacement as they have already run 28K Km. By this time a new Tata dealership opened up just acrossss my township after previous two dealers were cancelled by Tata for poor customer service. After reading positive reviews of Nexon in TAI
and other online forum, we decided to have a look at it. So in early July we went to have a look at the car. I am not a fan of fancy fitting; and did not install even a radio in my Eon dlite+ we were planning to buy the base variant XE. We visited the showroom in 2nd of July at sat on the Blue Nexon XZ+ standing there and got bowled over by its space, look and premium feel.
As details of offer on Nexon were not available we told that we will come for Test drive on 7th of July, Saturday
TEST DRIVE EXPERIENCE
on 7th afternoon we reached Bannerjee Automobile to take Test Drive. We found that the Test drive Vehicle is not available a it has gone 50Km away for another customer requested test drive. Meanwhile their Marketing Manager Mr Arijit Bagchi turned out to be a old client of mine.
As we were not sure about the color we will take, he took us to their stock yard where, after surviving strings from poisonous weeds, we saw all variants and colours - and decided tha Blue is the warmest colour among all. We also liked Etna orange - but that was available only in AMT.
As the TD vehicle was late we asked for an assessment of our Eon and a quote and told that we may take XM instead of XE, if we get a good price for our Eon. They offered a good price we decided to take XM variant as it has very useful features like reverse parking sensors and central locking. As it was quiet dark and TD vehicle has not reached, we planned to postpone test drive for the next week. But the manager took initiative and arranged for another car from stock yard to be broght for test drive. I drove the car with their service manager Mr Avijit explaining me various features, He gave us a detailed test drive including driving on pot holes and checking whether the car fits in our parking. After that we decided we will take delivery in a week or two. They were asking for a booking amount but we told give us a quote and we will give you the full amount at delivery - no advance.
We informed Bannerjee Motors on 13th July that our Bank Draft is ready and whether they can give us the ar the next day. As it is a new dealership with fresh stock, our Blue XM Petrol was readily available and they agreed to deliver it on 14th July afternoon. On that day we took a detail Pre Delivery Inspection of the Car lasting for about 4 hours as it was taking time to finalise papers like insurance policy, Disclaimer from RTO website. The marketing manager said in his 9 years of car selling career, he has never seen a customer take such a detail PDI ever. However he has never sold to a TAI
member either. At the end there was a cake cutting ceremony, and car unveiling and key handover ceremony. We handed over the keys of our beloved Eon and got the smart keys of Nexon. There was no offer for Nexon from Tata Motors for Nexon [whereas they are giving offer upto 96000 for Hexa], however on asking The Dealer gave us Full mat and 5 litres of Petrol as gift! We plan to buy Sit covers and extended warranty later. On 14th of July, when Lord Jagannath rides his chariot, we got our Blue Chariot home.
INITIAL OWNERSHIP EXPERIENCE
The quality of Tata cars