Wanted to highlight Mahindra's prompt action and ASC's pathetic service.
I left my vehicle for 1,20,000 km service at Chrome Motors, Anepalya, Bangalore in June 2016. They have been servicing my vehicle for the past 4 years. So far, it was good.
I had to replace all the 5 stock Bridgestone tyres as I had driven 1.2 lakh km in 6 years
I got a good deal from ASC itself and they replaced all the tyres with new ones. They did the wheel alignment and wheel balancing too.
After few days, I noticed that the steering wheel was wobbling when the vehicle's speed was greater than 100 km/h speed. Also, the steering wheel felt loose and the drive was not smooth. Both front tyres were loosing tread fast and they had become soft like butter in many places !
Went to ASC after a month and told them all the issues. They told me that the vehicle requires Suspension Overhaul and the entire Steering Wheel assembly had to be replaced. The estimate was around Rs.30,000
I refused to believe them. Took the vehicle to an outside Wheel Alignment centre in Hosur. They found that "wrong wheel alignment" was the issue and corrected it. They swapped front and back tyres and asked me to drive for few days and report. To my surprise, the drive was fantastic, no more wobbling and vibrations. Steering wheel felt tighter. I saw that there was no wear and tear on the front tyres.
Complained to Mahindra Customer Care, Mahindra Regional Manager, GM and MD of Chrome Motors. They did an investigation and accepted that Chrome Motors did NOT align the front tyres properly and agreed to replace the damaged tyres with new ones. Each tyre costs Rs.7,200. Thanked Mahindra for their quick action and putting customer's confidence back !!
After having lost trust in Chrome Motors - Anepalya, now I have to try SK Car Zone at Bannerghatta Road.