Hello guys. Just took my beast back from the service center after a week (Vehicle was left in the service station last wednesday.).
A long pending due was in regards to the paint job to remove the dent and scratches in my car.
So, decided to treat her for the first year anniversary which falls on Jan 19. Jobs planned:
1. Right front door dent removal and painting.
2. Right rear door & quarter panel painting.
3. Left door and fender painting.
4. Interior and Exterior detailing.
Only the right front door dent was my major concern.
So, decided to claim an insurance for all these jobs and then came a bomb from iffco tokio - Cannot claim both sides without a FIR
I was like WTF and decided to take care of the right side job alone in this claim.
Surveyor came on Thursday evening and rejected the front door job claiming that there was a touch up done (Yes it was done once the dent happened during 1st service by the service centre).
I argued for a long time with the surveyor but everything in vein. Lost my patience arguing with him for a long time. Decided that i am not gonna spend a single penny extra during this claim.
Decided that let me do yet another claim with them for right door/ left door work.
Was assured of getting the car delivered on Monday.
End result: Hell to iffco tokio. I will do yet another claim before the insurance expires. And yes, i will not be going with them again.
Job was commenced only on Friday morning. So, i was pushing hard for getting it delivered on Saturday but no luck.
Also, a long trip is scheduled this weekend and i wanted to get a general check-up done.
So, decided to give them time to complete the general check-up also. Delivery was scheduled to be done yesterday but i was not able to get it delivered as they told that vehicle will be available only by noon.
Had informed the body shop SA and the service AM to get the car ready including the final touch ups and i would not have time to wait for the jobs to be completed.
Went today morning by 10 AM and was glad to see that my beast was shining like ever in the parking bay and when i went near to inspect the car, i got a huge disappointment.
The paint job in the rear door was not done properly. Was able to see the previous scratch's traces. First time i go so annoyed by TVS Honda's service.
Summoned the body shop SA and he came for the rescue, Along with him i did a full inspection of the car.
He noticed the error and acknowledged the mistake rather than arguing. He was aware of my situation and about my long drive during the weekend.
So, he assured the best and summoned 3 guys who came and did a rubbing polish job and the traces were not visible.
For this, he has assured a re-do job once i'm in for the next visit there for the rear door and got it in writing from them.
Next was about paint lumps which were in the corners. He said that it can be rectified along with the next job.
So, fuss about the paint job was neutral after all the assurances.
Next i did check the detailing that they did and it was done well. Would give 100% for the job that was done on waxing.
Also, interiors were polished well.
Had complained issue with the cigaratte lighter not working (Device used: Mobile charger). They had checked that the fuse went kaput and had replaced it yesterday.
When i check today, it was not working. Again fuse was not there.
So, i was into a annoyed mode once again and these guys replaced the fuse and checked with the charger and again it was not working.
Suspected issue with the charger and they placed it into another car (Demo vehicle) as it was working fine with other chargers.
Checked with my charger and again not working and fuse was off in that vehicle too.
They changed the fuse in my car and checked with another charger and it was working. So, they informed me not to use my charger as it was the culprit.
Next was engine bay inspection and was happy that the engine bay was clean.
All oils were topped up and all general checkup work was done fine. Impressed with the bay cleaning work.
Next, i checked the interiors and was again pissed off looking at old dust in the front and rear floor mats which implied that the interior cleaning was not done properly.
A GM who was doing a general rounds was looking at me near my car while i was taking to the SA, AM for a long time under hot sun came and approached for assistance.
Told him about the complaints and he was given a update from the Body shop SA and Service AM.
He requested to approach him if there are any issues with service and later came to know that he was the CRM incharge there. Thanked for the gesture.
The guys completed the interior cleaning while i was settling my bill (For detailing and claim charge).
Came back and the job was done pretty ok. Since i was in a hurry, i decided to take the vehicle and leave.
They had offered a interior cleaning too when i drop in next time since they were also not happy about it and acknowledge the mistake.
So, took my beast and the journey continues!!!