We buy a car for pleasure and commute. Imagine buying a car which takes away both factors off your ride.
We all know how were were forced to buy accessories worth 20K with EcoSport or buy 50K accessories to buy an Ecosport. Reflects on the ethics of the company or rather lack of it. Imagine same company saving dealers who puts people's lives at risk by Lying to customer that Mandatory Recall has been performed or When Service Advisor lie to you that 40K service does not require Brake Fluid change or when PARTS FAIL In less than 200 KMS.
I have had horrible time with FORD ECOSPORT and title reflect the same. Coming from a guy who never had issues with Hyundai in 7 Years or Honda. Why this FORD??
Issue list is endless and even basics are missed. Imagine spending a month at workshop because they swap parts with other cars. I was offered same in case of Throttle Body which I refused.a vehicle full or defects Hear the noise of fam motor.
Fan Motor replaced and reason given was too much dust. What crap. https://youtu.be/RDJsjCsY2Ec Ford Replaced Fan Motor and in less than 200 KMs same noise is back.
They gave the reason when changing the Fan Motor it was due to Dust. What is the excuse now? This is recent update as of yesterday.
Safety recall not performed by the dealer. Astro Ford did not perform the same. I had spent over 2-3 hours at workshop. I only got to know about this at Harpreet Ford at 40K service. What a crap thing to do.
Service advisor not being aware of change of Brake fluid at 40K service. When you give feedback, Ford India lying to cover up the same. Harpreet Ford Moti Nagar. Video evidence available. I saw the invoice and asked him why same was not done. He said it is not required and later when I forced them they said it was performed. Only issued an invoice when I had a word with Service Manager for same.Ford is NOT ACCEPTING SA part. Imagine a customer life is worth 800-900 Rs.
They saying it was not part of Flexi Plan. Point is I was ready to pay, also their leadership in email wrote to me all was covered. Mr Rathi also instructed SA who simply was not aware. Why not accept the feedback. Instead they showing it as good will gesture. WHAT A SHAME!!!!!
RPM shifts every 5-12 seconds during idling.
Company took 2 months to replace throttle body and said it was not a fault. Just for my satisfaction they replaced it.
What a Joke. Why no RPM shift exst now. Pre and Post Video available. Reason given was DUST in Delhi. It was when car had clocked just 9K. All this while Average of car was 50% of normal[B]. Door handle hit during service. Not once, Twice at Harpreet Ford.
Video Evidence available. Engineer accepted the same it was new hit. Invoice not given by dealer. When asked for same, they give it on A4 BLANK PAPER.
Beat it..BLANK PAPER. Images shared with leadership. They used BLACK CELLO TAPE to fix ambient light.
Light fell off by the time I reached home. Pictures available. What a Joke!!!! What is shocking is customer service team is hell bent on saving the Dealership instead of taking the feedback.
I never asking for anything. They offered Free Service and Extended Warranty on their own and now showing it as if I asked for it.
I have filed a complaint with Department of Consumer Affairs against Ford. Will update every customer on FB website.
Legal notice will be sent once I am free from present office work cycle. Off course will press for damages and for putting my life at risk.
Point is they never accept an issue and show all as customer wishful thinking and even service or part shown is shown as Goodwill Gestures.
EVEN IN LAST ISSUE OF FAN MOTOR, IT IS BACK in less than 200 KM. Can this car be not used with AC???