SECOND FREE SERVICE @ 7617 KMS.
Guys this update will be long as well as informative please read it full so you should be aware about how some ASS
frauds and cheats its valuable customers.
On 3rd Dec. I have done second free service of the car at 7617 KMS. On the ODO, the bill came 1240/- INR at Punjab Hyundai Gandhinagar.
Overall service experience was pathetic at Punjab Hyundai. I will rate the service experience 2/10. On the day 3rd Dec. when I reached there at service center as soon as I parked my car one guy from showroom came and told me to sit in the customer lounge.
After sitting there for half hour, I inquired about my car as I was having an appointment of 10.30 AM. And it was already 11.00 AM.
So, after another 15 mins one SA came to me and he started making job card of my car asking if I have any problems in car I told him there is nothing but to set the clutch play and do the oil and filter change and clean the cabin and air filter and also do the wheel alignment and balancing, I also told him that i will stay at the car when It will be serviced that he readily obliged. Now comes the shocking moment upon checking the clutch he said that sir your CLUTCH NEEDS TO BE REPLACED SHORTLY (IN 5000 to 7000 KMS) as the pedal jumps while I release it. I told him that car is just 7k KMS old and how the clutch could be failed so shortly. He said that your driving is responsible. I was like
. He also said that new clutch kit will cost around 8.5k including labour and service tax. I told him ok as he was asking me that it will last for another 7k KMS.
I was sad sitting in the lounge and thinking about Hyundai's long term reliability as it needs new clutch at 7k KMS. After some half hour my mechanic who was assigned to service my car came and told me that he is going to get my car serviced. He was pretty experienced guy. i asked him what is the normal clutch life of petrol cars under normal driving conditions he told me that sir it is purely based on your driving but it typically lasts about 80 to 90k KMS.
After changing the oil, oil filter and servicing we head out for trial he don't even touched the clutch cable. When on trial following conversation as following.
Me: Hey, How is the clutch??, i think it is bad.
Him: No sir it is perfectly fine sir no issues with it.
Me: Are you sure?? i don't need it to be replaced??
Him: Sir trust me it is perfectly fine and who said this bul***it that it needs to be replaced??
Me: Your SA Mr. XYZ
Him: Lets meet him and clear your doubts.
Me: Ok (En route the trial test he tightened the clutch cable and then gave car to me for trial i found it like new.) Now after the trial we met the SA who advised me to change the clutch. The conversation goes as follows and how we found out that he is a pure newbie.
Mech.: How do you can say that the white Grand i10 needs clutch replacement??
SA: I feel that the clutch pedal jumps that is why it needs to be replaced.
Mech.: Do you really know why the pedal jumps.???
SA: No idea.
Mech.: Then how can you tell that it needs new clutch
SA: No answer from his side.
After hearing heated conversation between them the manager came and asked what happened. The mechanic described the whole drama. After hearing to him we all four (The manager, me, The SA and the mechanic) headed for a longish trial which included some B2B traffic, Some highway and a steep climb. The car performed flawlessly without a sweat and no signs of clutch wearing at all. So after the trial the manager as well as the mechanic confirmed that the clutch has no issues at all and it is perfectly fine (touchwood). After all this i advised the manager to give proper training to the SA as they are the only contact between the car and customers. As there are some customers who blindly trusts SA, in that case if such things happens than it will be a big blunder.
Overall Car has done 8050 KMS. as i'm writing about this horrible experience. The cari is butter smooth to drive. The Wheel Alignment and balancing is pending as their crappy machine was kaput. Car is now back to duty as usual.
CLOSING SHOT OF CAR: