Hello everyone..posting my first thread in TAI
I recently completed 3000kms on my Figo TDCi Zxi(Sea gray with coral dash).Thought I would put forward my experience till now with the car and the Ford service.
Reason to choose Figo?
Was looking for a car comfortable for 5 people and with good trunk space for the weekend trips. Punto was out of budget(vis-a-vis figo and vista features), and Vista drivetech4 had issue being a TATA product.No doubt that TATA is improving exponentially with every new release of their cars, but I would still wait for another 3-4years to buy their car.Further the disinterest of the sales people at Tata showroom to sell their car was highly discouraging.
Buying experience: Mixed. The sales guy Sachin of Bhavana Ford, Nerul was very co-operative and went out of way to speed up the delivery of my Figo. A nice chap, genuine and helpful. But the amount of rush to enquire/buy Figo was taking toll on the highly under-staffed sales dept. It showed in the hurry with which most of the buying and delivery process went. I was disappointed that the car wasn’t looking as shiny new while taking delivery.I assumed even the cleaning was rushed. The staff really looked helpless and out of breath with the amount of work load.
(The car was eventually cleaned properly and interior polished after a week when I told about my disappointment with delivery)
About the car then :
Exteriors: The sea-gray color is delicious, albeit a dust magnet. The paint-job looks top-notch. After giving a shampoo wash (used motomax car shampoo till now) it appears very shiny and classy. The exterior build quality feels sturdy. Recently though, the monsoon has revealed a glaring issue. There is a water leakage inside from the top-rear. The roof fabric where the hinges of the dickey door is located becomes drenched with water in rains. Had pointed this out during the first service, but even after making two rounds to the service station, their body expert was not able to resolve the issue, and delivering the car with the false “abhi thik kar diya maine” promise. Will be writing a strong email to Bhavna Ford tomorrow.
Exterior rating-6/10 (for all its sturdiness, the leakage is just unacceptable to me)
Interiors: Apart from the disappointing hard plastics, everything else inside is fantastic. The quality of fabrics all around is great; the space is good enough for 5 people; and all seats are nice and comfortable. The rear ones have a better lower back support though.The coral was my wifes choice.It doesn’t look that bad, but black would’ve been classier with the silver finishing around the ac-vents. The sound quality of music system is decent. I really liked the amber colored lighting of the instrument cluster and music system. AC is chiller, but blower is noisy at position 3 and 4.
Ride quality, drive and handling: The ride quality is neither too bumpy nor plush. I feel it is just right(catch is to have right air-pressure in the tires though). The TDCi engine provides adequate amount of power as when required and doesn’t feel underpowered in any gear even with 5ppl aboard. That being said, I do not race around the city or over-speed on highways. The gear throw used to be somewhat rubbery in the beginning , but with usage and the first-service its become really nice and precise now. Handling is superb, the car responds well to every command. Brakes could have been a tad better though as I found braking while descending on ghats was some what inadequate.
City: 2ppl -14.5 kmpl, 5 ppl – 12.5kmpl
Highways: 2ppl – 19.5kmpl, 5 ppl – 17.5kmpl
(Above figures are before first service)
Value for Money: Well, if there is any department where this baby can score a ten-pointer, then it is this. 10/10 !!
All in all am very happy with the car. It serves the purpose for which we bought it very nicely.
Now the only sore point is the water leakage. I was dealing directly with one of their body expert till now. I will approach through a proper channel now and see how much difference does that make. I have heard Ford has taken pains to improve their service reputation post Figo launch; its time I see how they really deliver on that front.