Completed the second service yesterday at 11,000 kms. Delayed a bit due to work priorities.
Decided to service the car in Surat with G3 motors this time as I work in Surat and the 1st service experience with NBS in Mumbai was not good. They had not fixed any of the issues reported.
The staff at G3 motors in Surat was very cooperative and quick. They listened to all the issues verified the same and promised to resolve the same by end of next day.
However post the service I found many issues reported was not fixed.Wrote an email to the general manager detailing the issues that are not fixed. Received call in few hours. The car was picked up next day morning and all issues fixed by end of day. A very good response to the escalation and the GM requested to keep him in the loop for all future issues as well.
The below issues were reported as part of the service The right side reverse sensor not working.
A new sensor is ordered and expected to be delivered in 10 days. While inspecting the sensor they found issues with the head display unit as well. I had mentioned previously of the same crashing often. The entire head unit was replaced during the second visit. Now the camera is working fine as touch screen response as well is good. Waiting for the delivery of the sensor. Vehicle pulling to the right specially on light braking
This issue is been reported by many on this forum. This too was not fixed during the first service. During the second service , The GM itself supervised this issue, post my escalation.
Wheel balancing was performed.
A replacement was done on the left side rear wheel side as part of a general recall.
Balancing was done as the vehicle was found vibrating post 120 kms. I had initially assumed this as a normal behavior in Scorpio.
Now the pull to the right has disappeared. Braking is absolutely fine. I did a test drive and drove the vehicle at 140 kms. Smooth and now I feel I am driving a new generation Scorpio
An air intake cleaning was performed during the service that cost me Rs.1,500/- .This was an optional treatment however they didn’t make it clear to me while doing the estimate of the service.
Over all the service cost me Rs.4,106.
Most of the issues were sorted out and a much better ASS
experience this time from G3 Motors