Pleasantly surprised with the call i got today from the service manager at Concorde, Diary circle.
He informed me that the fix for the Mud In Engine bay issue has come and asked me if he can send his person to get my car picked and delivered back with fix today itself.
Ive Crossed 4600+ KMS and had decided to give for service this week as this weekend I'm going to cover another 700 KMS which will take the Odometer above 5300.
So he suggested he will pick it up tomorrow morning and get service and fix done.
Another update is regarding the customer care.
I'm getting strong proofs that TML attitude has really changed.
An Instance described below.
Those of who you remember "spot the zest" contest, I participated in it.
Till the last day of contest, I was monitoring closely all the participant entries and was sure, I was easily coming in the first 5.
The prize was for first 10, So I was sure I was one of the winner.
But the results were delayed and the FB page of Zest didnt respond to a single query.
After more than a month, they released the results and to my surprise my name was not there.
I checked the other winners entries and found them even at half of like what i got.
I didn't put the issue in FB as I didnt want to spoil their work.
Mailed them with all proofs and links that I should be one of the winner easily.
After a few days I got a call from TML customer care apologizing for their mistake.
And as a token of good will, they said they will send me something
Actually, I dont care even if its just a pencil, But I was happy that they acknowledged mistake and understood my feelings.
Now I' m sure there are people looking into our silliest of concerns at TML.
I know its a very silly thing to make noise about. But I felt bad as I was a winner, but it was denied in the begining.