40K KM service update
Today Tallboy got serviced for 40k km regular service and 3rd & last AMC service of the year.
Already got required guidance from fellow TAI
members @kumargmks and @VISHNUCARCRAZY , what needs to checked/replaced. Thanks friends.
But my today's experience with MASS was totally disappointing & unsatisfied.
From the beginning, today's experience was pathetic, may it reception staff or SA or other staff.
Even after prior appointment, SA was designated to the customer who came after me and that too without appointment.
Next was the casual inspection by SA (term used by them is inventory).
As I had done all homework, I ruled out all unnecessary things offered by SA.
I had clearly mentioned what needs to be replaced/done and still he added some stuff as Outside labour charges, will elaborate that in detail further.
Next came the long 2 hrs wait for turn of my Tallboy to be on ramp, reason all ramps were busy. I had taken leave from office on weekday to avoid such instance but alas.
Normally I get my car delivered by 4-5 pm on each service but today's expected delivery time was 7 pm, reason Sir its 40k KM service and lot of things to be done. Agreed.
My practice at servicing is I always present at MASS throughout the service till the delivery, but since delivery this time was at 7 pm so came back home and reached once again to MASS at 5 pm.
At 5 pm, Tallboy was waiting in Que for his shower. Thought its a good progress and settled in customer lounge. After 1 hr so, checked the status of Tallboy, he was still at same place.
After inquiry, got to know SA got some emergency and he called it a day for himself.
Asked about to whom he has handed over the JOB, all were looking at each others face. NO IDEA!!!
So stood there and got washing done, all seats got wet, dashboard polish spray spots were all over inside the windshield glass. It was 7 pm and got to know there will be no Body polish to Tallboy as the person has left for home.
Next marathon was for getting the bill. I asked to whom shall I contact and ask about the status of Tallboy. NO Handover done.
Hurriedly one SA came, I asked him about the work done, he simply reads the things written on Job-card. About details SA was not in position to answer.
I found out that Spark Plugs are not replaced, and answer was they might be in good condition then cleaned and no need to change. I was like DUDE have you lost it?? Its mandatory to replace Spark plugs at 40k KMs. Sir please come the other day I will do Body polish and Spark Plug change.
When had a look at details in bill, shocked to see quantity of fluids & charges in Bill.
Coolant - 506.66 INR without Taxes
Brake Fluid- 500 ml
- 328.88 without Taxes
MGGO(75W90) Shell- 2.5 lits
-868.90 without Taxes
Even got charged for electrical check up 150 INR, IMO
it shall be a part of AMC.
Bulb changed (21/5 W, 12V) which one??? NO idea to SA, may be brake light bulb, but I know my brake lights were working perfectly fine.
Conveyed my experience and feedback to Manager, answers were not satisfactory for me but still he promised to look into the matter and requested me to come at weekend.
Guys have a look at the bill and please shed some light if all the quantities are OK ?
My feeling is something is FISHY here.