1000 kms Update:
Reached the first milestone today.
Current speedo reading - 1045km
Usage - 100% city
AC - 100%
Mileage as per the MID - 14kmpl Tyre Update:
One tyre gets damaged while going over a sharp pothole in exactly 10 days and the speedo read 420kms. Calls up the dealer and they plainly rejects the option to replace the tyre free of cost. Calls Ford helpline and registers a compliant and they stated that the dealer should replace the tyre since it's a brand new tyre. Dealer advised me to check with their service station. After waiting for half n hour and meeting couple of people, they finally arrange for a person to check my tyre. Gives a form and asks me to fill the form and visit the MRF office. This is when I lost my temper. Being a new tyre and leaving it all to customer to run around this isnt acceptable. Made a scene there and decided to go to the MRF office. Reach the MRF showroom at 5 and hands it over to the person in the counter. This person who seriously got some attitude problem angrily replies that this isnt the time to inspect the tyre. Finally another person came and agrees that he will inspect it. On seeing the tyre he immediately rejects it since it was a side wall crack. He tells me that it's because I scrapped the side against some sharp object. As I had no evidence to prove that it got damaged running over a pothole, I decided to meet the higher authorities. Me and Ford mailed to MRF asking for an explanation. After couple of days, I receive a call from MRF technical manager asking me to submit the tyre to the nearest MRF showroom from where they will take it for inspection. I mention to him that tyre was already inspected and they rejected it. But he said that this time a senior manager will check the tyre. Decided to try this one last time and head to the MRF showroom at Vytilla on mon evening. Hands over the tyre and the showroom in charge said he would call in 2 days. No calls even after 4 days and I finally decided to call him to know the status. He said he would call me the next day and update me on the status. Still no calls from him and I decided to call him on the 5th day. In spite of calling him N number of times, he decided not to pick my call. Decided to vist the showroom in the evening which is under renovation. Saw only workers there and they say that no one is here and they will reach after 5pm. Waited for 20 min and receive a mail from MRF head office stating that the tyre has been rejected. Furious at this, I reply asking them to return my damaged tyre asap
. The technical manager calls me up and conveys the message. I ask him to return my tyre asap
and convey the attitude of the MRF showroom people. Somehow, he managed to deliver the tyre to the showroom in half n hour.
Few key things I noticed:
1) MRF should atleast provide a warranty for 500kms (atleast).
2) Attitude problem - Almost all the employees got serious attitude problem. They should learn to treat their customers well. Experience at the MRF main office was bad. He treated me as if I had gone there to ask for some donation.
3) Once the car is delivered, the customer is at his mercy. Even though Ford did their part, MRF blindly rejected the claim.
4) No more MRF from now on. Will change the spare to another brand and stick with MRF for the time being on other tyres. Will immediately switch to different brand as soon as this set wears out.