To- GUPTA.SANJOY@mahindra.com CUSTOMERCARE@mahindra.com email@example.com
Sub-Repeated Failures of XUV 500
REF- My Email to you dated 29 July 2014
I own an XUV500 W8 with the details as below-
XUV 500 W8 w2d
Sale date- **-04-13
I am disappointed to note that I have been facing repeated Failures in one way or the other.
1)Last week, My family was on a Long distance trip away from home and the Clutch pedal Failed. sad to see such thing happen with just 32k kms on odo and totally new vehicle. The passengers were senior citizen aged 70+ and most of them women.
Whats more agitating that, This was a known issue and Mahindra has NOT informed us about the issues- Mahindra XUV500 SUV Crossover Clutch Recall in India | Cartoq - Honest Car Advice Mahindra XUV 500 recalled over faulty clutch - AutoPortal Clutch Problems In Mahindra XUV 500,Recalling Affected Units - MaDrives
It also seems a common report on Various forums- (Please open each Link) XUV 500 niggles and their solutions - Page 153 - Team-BHP Mahindra XUV500 Clutch Plate and Flywheel Gone Bad, Twice in 49K Kms XUV 500 niggles and their solutions - Page 153 - Team-BHP XUV 500 niggles and their solutions - Page 153 - Team-BHP
I'm exactly angered by knowing that Mahindra used my family as test subjects without replacing the parts during regular service or offering a recall. The Problem was solved but In my case, The entire clutch was not replaced and only certain cylinder was replaced. Is Mahindra waiting that the Clutch and flywheel shall fail On road trips and keep me stranded before replacing?
We have already incurred Waste of Time and Stay charges for the above.
2) The brakes have started Squeaking since yesterday
3) You Might remember that I had complained about the Touchscreen/Console turning OFF abruptly. I have already visited various service centers away from Home (Total travel 2.5k KMS) for the issue and I am sorry to say that the issue comes up again.
4) The Plastic panel behind IRVM (that hides Light Rain Sensor) Just fell off during drive. I was able to fix it but shows poor quality build.
Being a Member for "The Automotive India", we do have long term relation with Mahindra and their cars, But such issues are killing my faith in The car. My thread is here- http://www.theautomotiveindia.com/fo...d-mods-23.html
I hereby demand that-
1) The warranty on my Vehicle be extended to atleast 5 years free of charge.
2) Compensation be paid for the Time waste, Diesel and Stay charges that i have incurred due to Failure of vehicle.
Sir, I do love my vehicle and want to keep it for another 7 years atleast, But please do Humbly look into the 1000s of Niggles that people are facing and restore our faith in Mahindra. All the Positive notions will be noted on our forums.
My earlier Mail to them-
> Sent: 29 July 2014 09:41
> To: GUPTA SANJOY
> Cc: CUSTOMERCARE
> Subject: Fault not cleared even with 5 visits
> To- Mahindra Customer care,
> Dear sir,
> It is disheartening to know that my complaint was not even replied, let
> alone solved. It is mentioned on your website that a reply will be provided
> within 6 hours. It has been over 7 DAYS and total lack of communication from
> your side is not inspiring.
> Kindly read the complaint and solve it.
> Here is the original mail-
> Dear sir,
> I have an Mahindra XUV 500 W8 which has a strange fault in The center
> Console (esp Touch screen.) At random moments when driving, There is a loud
> 'POP' sound from speakers and the Touch screen goes completely off. As a
> result, all the Functions related to the center console Eg- GPS, Music
> system, Bluetooth, AC Controls, Tyre sensor, Fuel info Goes OFF. This is a
> very scary scenerio when we are peacefully driving but the console goes off
> without any reason and the Loud POP sound makes one startle or loose
> control. Sometimes parking the vehicle for 1~2 hour solves the problem but
> the Trouble repeats again and again.
> To solve the issue, i have been visiting your Authorized service centers
> since 1.5 year. A Major hassle is, I live away from the service centers and
> i have to travel 170+170 Km (to Nashik) just for the service center.
> The Silverbox was replaced twice regarding the issue, but has not cleared
> the Problem. Many times the problem is not re-created or Understood as it
> usually happens after 3~4 hours of driving the vehicle or at random.
> You are kindly requested to-
> 1) Pay for the travel and time costs of my past futile visits as Service
> centers are to far away and I waste entire day for the visits.
> Also the problem was not solved.
> 2) Rectify the Problem immediately at My doorstep, or replace the CAR if
> Rectification is not possible.
> 3) Provide a courtesy vehicle until my issues are resolved.
> Rough service details-
> May 2013- Satpuda Automobiles Jalgaon- problem not understood
> or re-created
> 30 JUL 2013 Satpuda Automobiles Jalgaon- Silver box Replaced
> 25-10-2013- Ratnaprabha Motors- Aurangabad- problem not understood
> or re-created
> Late 2013 Aakash Motors, Dhule- problem not
> understood or re-created
> 15 Mar 2104- Satpuda Automobiles Jalgaon- problem not understood
> or re-created
> June 2014- Jitendra Motors, Nashik- Silver box replaced.
> I'm afraid i don't have exact dates of Silver box replacement as Invoices
> were not provided for the same.
> Problem symptoms-
> 1)Flikering in Touchscreen display
> 2)There is a loud 'POP' sound from speakers and the Touch screen goes
> completely off (Black). As a result, all the Functions related to the center
> console Eg- GPS, Music system, Bluetooth, AC Controls, Tyre sensor, Fuel
> info Goes OFF.