DRACO has has completed 10000 KM
mark and went in for the 2 service as well.
I had gone to Faridabad on 3rd and was planning to get the service done on 4 June. But somehow i forgot to call the SA during the working hours and take an appointment for the service. So i tried calling the SA around 10:30 PM and he picked up my call
. So i told him that i need to get my XUV serviced. He said no problem and that he will send someone to pick the car around 10:00 AM. At that time i was in Bhiwadi (it's around 60 kms from Faridabad).
So the next morning (4June) i started early from Bhiwadi and reached Faridabad by 9:15 am and en-route got a call from the dealership confirming the pickup.
So far everything was going good until i met the driver who came for pickup. The driver called me for directions:
Driver: Sar where exactly are you situated?
Me: Gave him the directions and told him 2-3 landmarks as well.
After waiting for 20 mins the driver arrives around 10:25 AM.
Me: Boss 10 baje ka time tha. (You were suppose to come at 10?)
Driver: Sar lot of traffic
Me: Here is the car.
Driver: Konsi service hai sarrr? (which service is it sir?)
Me: 2nd service.
Driver: sarr aaj gadi pick nahi kar saktey (Sir can't pick the car today)
Me: Why not and if that was the case i should have been notified of the same.
Driver: Saar aaj 3 breakdown hai, phele woh gadi leke jani hai (Saar there are 3 break downs and i will pick those 3 first)
Till now i was on fire because i was waiting for the driver for 25 mins in that hot weather and i drove from Bhiwadi early in the morning just to get the service done.
Me: to main kya karun? abhi subha confirmation call aaya tha pick up ka, tab kyun nahi bataya mujhe? (Got a confirmation call this morning itself, why wasn't i made aware about it)
Driver: Sarr kal gadi deni hai to batao, mujhe deer ho rahi hai. (sir if you wan't to give the car tomorrow then let me know, i am getting late)
Me: Totally on fire and felt like giving 2-3 to the driver. I said leke to tu jayega main bevakoof thodi na hoon jo itni deer se wait kar raha hun. (you will take my car and i am not stupid that, waiting for you since morning).
Driver: Saar nahi ho payega matlab nahi ho payega. (Saar if i said no than i can't)
Me: Called the SA and explained him the whole situation.
SA: How can he say that you sir, let me talk to him
Driver: Saar unnse khe di jiye ki mera phone pe call kar len (sir tell him to call me on my cell phone) and he LEFT..grgrgr
Me to SA: He just left.
SA: (In angry tone) Kya bhayia, (What?)
Me: ya he just took off saying tell them to call me on my cell.
SA: Sir give me 2 mins i will get back to you.
Me: Ok. (I didn't get angry on the SA, as he is a very nice guy and always get my things done right away and secondly it was not his fault).
SA: Sir is it possible for you to bring the car?
Me: yes i can.
SA: Please come sir and i am sorry for the drivers behavior.
Me: OK, will be there in 15-20 min.
Reached the dealership and saw the same driver, SA and one more person talking to each other.
The SA saw my car and came to me and i saw the driver and my anger was on the 7th cloud.
The other person standing was some manager. And as soon as i came out of the car the manger as the driver to say sorry.
Driver: Sorry sarr
Manager: Dont ever do that again with sir and infact anybody. He is our customer and if we have committed something than it's our responsibility to get it done.
Driver to Manager: ji sahab.
Driver to Me: sarry sahab agey se aisa nahi hoga (sorry sir it won't happen again) and he left
After that the manager and SA both said sorry for the inconvenience. I was all cool looking at the action taken by the SA. This incident definitely shows that Mahindra is trying it's best to maintain the customer satisfaction and gives importance to its customers.
Well after all that drama i gave my XUV in the hands of my SA and he said that he will get the service done within 2 hours and i can pick it up after. And i left the dealership with my cousin who followed me in his car.
After 2 hours i got a call from the SA that my car is ready and i can come and pick it up. But I told him that I will come in couple of hours as i am was busy with some work.
Things I mentioned before service:
1. Car moving to left - Alignment issue -resolved.
Things done in the second service:
1. Element Air filter
2. Engine Care XUV 500
3. Wheel Alignment
Total Bill: Rs 2,225